Batery Casino - Player's deposit has not been credited to the account.

I Had Deposited 1050₹ Through UPI On 15th October But My Money Still Not Credited To My Baterybet Account.

Please Take Action Against Them.

Thank you.

Dear Pranay_kr, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding. 

Best regards, 

Veronika

Batey casino is ripper.

They are telling me that they hadn't received anything.

Please take action against this fraud website.🙏

Dear Pranay_kr, have you contacted your payment provider regarding the lost deposit?

Yes they told the money set was already sent successfully to the Marchent

Has the money been credited to your casino account?

When was the last time you communicated with the casino's customer support? Have you provided them with the receipt of your deposit?

I had already provided all screenshots and banking screenshot still my deposit not credited.

They ripped my deposit

Please forward the screenshots of your deposit receipt as well as your bank statement since October 15 to veronika.l@casino.guru. Kindly send me all the relevant communication between you and the casino regarding this issue as well. Thank you.

Email was sent.

Thank you very much, Pranay_kr, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas (tomas.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Pranay_kr,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite Batery Casino to join the conversation and participate in the resolution of this complaint.

Dear Batery Casino,

Can you please provide an update on the status of the player's deposit?

Thank you.

Kind regards,

Tomas

Casino.Guru

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Pranay_kr,

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email.

There is one more possible way you can try to solve your problem - to file a complaint with the gaming authority the casino is regulated by - Gaming Curacao. It is possible to file a complaint via the official website (http://www.gaming-curacao.com/) and use a "Contact" button or by sending your complaint to info@gaming-curacao.com. Before submitting the complaint, make sure you provide all the necessary information: your personal data, the casino details, your login details in the casino, the issue description, and supporting attachments if needed.

I am sorry I could not be of more help on this occasion.

Best regards,

Tomas

Casino.Guru