Batery Casino - Player faces delay in deposit reflection.

Subject: Follow-Up: Pending Deposit in Casino Account via UPI Dear [Casino Support Team], I hope this email finds you well. I am writing to follow up on a recent deposit I made into my casino account via UPI that I have yet to receive confirmation for. On [17/2/2024], I initiated a deposit of [4000] INR into my account with the UPI transaction ID [404897758358]. However, despite the deduction from my bank account, the deposit has not reflected in my casino account. I understand that delays can occur occasionally, but it has been [2] days since the transaction, and I am growing concerned about the status of my deposit. Could you please investigate this matter urgently and provide me with an update on the status of my deposit? I have attached a screenshot of the transaction details for your reference. If there are any additional details or information required from my end to expedite the resolution process, please do not hesitate to reach out to me. I trust that you will address this matter promptly and ensure that my deposit is credited to my account at the earliest convenience. Thank you for your attention to this issue. Looking forward to your prompt response.

And they not proper replying to query

More then 3 days completed they are not replying

Dear Ajay9289,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted. 

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

• Could you please advise if it was your first deposit in this casino?
• Have you contacted your bank already? Ideally, they should be part of the investigation.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Kristina

1)No it my second deposit of this casino after losing first deposit

2) i have already contacted bank said successfully transferred to beneficiary account and the money was successfully debited

Please say batery to check and give my deposit say him to her bank statement of 3 Rd party where i sent the money

Now today is 6 th day where is my money no response from casino can you guys speed up my query

Thank you for your reply, Ajay9289. In order to proceed with this complaint I would like to kindly ask you to provide:

• screenshot of the deposit receipt
• screenshot of your deposit history (you should be able to find this in your casino account)
• communication between you and your bank

You can forward everything to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

I’m very sorry but you haven’t answered all of my previous questions. Please check my last reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.

I got my deposit yesterday so now please close query

Dear Ajay9289,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru