b-Bets Casino - Player's withdrawal is delayed.

I have not received my money even though the casino claims that they have paid my winnings. I have tried to clarify the matter with the casino, but they say nothing more than, your money will be with you soon. (a week) already passed.

https://mobile.b-bets.com/fi

they refuse to send a receipt

Dear mikkosiikila,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

ok, I'll wait until next week, if my money hasn't arrived by then, we'll continue then.

now they haven't answered my emails anymore and they cut off the chat right away.

Thank you for your understanding. Please let me know if you received your winnings.

I haven't received my money.

Thank you for your response. Could you please tell me if you have made any successful withdrawals before? Could you please confirm that you have passed the KYC verification? Have you accumulated your winnings with or without an active bonus? 

kyc is done, without bonus. first time trying to make a withdrawal.

they say they have paid but I haven't received the money.

Thank you very much, mikkosiikila, for providing all the necessary information. I will now transfer your complaint to my colleague Natalia (natalia.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hi mikkosiikila,

I've just reviewed your case and am sorry to hear about your struggles with withdrawals. I will try to help you by contacting the casino. We'll see what can be done when they reply.

Dear b-Bets Casino, I'd like to invite you to join this conversation and participate in the resolution of the player's complaint. Could you please share more information regarding the case? Can you please confirm that the payout was already processed from your side? Please feel free to send any supporting evidence to my email natalia.b@casino.guru.

Kind regards,

Natalia

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

You can hang up, I finally got my money. Of course, I don't recommend the casino.

Dear mikkosiikila,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Natalia

Casino.Guru