Atlantis Slots Casino - Player awaiting delayed withdrawals.

I have been waiting for a payment of 600 for weeks and an amount of 400 has been pending for 3 weeks. They refuse to tell me details and/or proceed with payment. After repeated requests they closed my live chat.

Dear Tijgerradio,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

• Do I understand correctly that your payment is still pending inside the account without being processed?
• Could you please specify how many days ago was your withdrawal requested?
• Was your account successfully verified already?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Do I understand correctly that your payment is still pending inside the account without being processed?

...Correct

Could you please specify how many days ago was your withdrawal requested?

.....14 days

Was your account successfully verified already?

.....yes

Hi,

Atlantis have reopen my live chat yesterday and tell me i must be show my bank account to show the money its not there today (its not there), no problem i will do that... and she said that today the €400.- pending till aproved but no !

I have send an mail that i will be wait 2 days and then its my energy done.

Best regards, Tijgerradio

Yesterday write Ana from Atlantis :

 Ana VIP Manager Tue, 05/07/24 7:12 pm  Dear,The pending withdrawal will be approved tomorrow. Thank you, Ana

But no always on pending !

Thank you very much, Tijgerradio, for providing all the necessary information. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Dear Tijgerradio,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Atlantis Slots Casino representative to join this conversation.

Dear Atlantis Slots Casino,

Could you please provide clarification regarding this case?

Thank you in advance,

Mirka