The player from Greece had been concerned about a withdrawal that was delayed past the stated processing time of 1-3 days in the terms and conditions. After four days, the withdrawal had not been processed. We had advised the player to be patient, as withdrawals could often take a couple of days or even weeks to be fully processed. The player later confirmed that he had received his money and the issue had been resolved successfully.
AmunRa Casino - Player's withdrawal is delayed.
Amount: €170
AmunRa Casino
Safety Index:HighSafety Index
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8.9
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Since 10/15 I have made a withdrawal and they tell me three working days, 4 days have passed and they still say that it is in the queue for processing. On the other hand, the terms say 1-3 days.
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1 year ago
Dear dimitrissmirnaios,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Tomas
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1 year ago
Translation
Everything is fine, the money came in. The report can be closed
Automatic translation:
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1 year ago
Dear dimitrissmirnaios,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
