5Gringos Casino - Player’s experiencing difficulties withdrawing his winnings.

Good morning,

I requested a withdrawal of 500 euros on February 6th. I have not played with bonuses or freespins so net.

From the chat they keep telling me that it is being processed but they say that the timing is from 3 to 5 days, now we are at 8 and I have not yet received the money.

Power to help me

Thank you

Dear Francesco,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still, if you don’t receive your winnings by then, please, let us know and we will try to help you.

Thank you in advance for your reply.

Best regards,

Petronela

Ok I'm waiting for the end of this week, in theory they should arrive by 18

Thanks for your help

Perfect. Thank you very much for your understanding. I will check back with you on Sunday.

Salutations,

I withdraw the complaint as the casino paid me. Thank you!

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Francesco, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru