HomeComplaints22bet Casino - Player’s asking for a refund.

22bet Casino - Player’s asking for a refund.

Amount: €400

22bet Casino
Safety Index:Above average
Submitted: 17 Nov 2020 | Case closed : 11 Dec 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from Greece didn’t receive a bonus, so he is asking for his money back. We rejected the complaint because the player didn't respond to our messages and questions.

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3 years ago
Translation

I never got a bonus. And I want the money to be closed immediately otherwise the company, the information that the 22bet company shows about the payments is false, they are fraudsters, they are stealing the world .... they want purge

Automatic translation:
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3 years ago

Dear FOTIOS1997,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Please, could you provide more information and details so we can understand fully what happened? Do you want your deposit back because you didn’t receive a bonus?

Have you tried talking about your issue with the casino directly? Please, forward any relevant communication between you and the casino to my email address kristina.s@casino.guru.

Looking forward to hearing from you.

Best regards,

Kristina

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3 years ago

Dear FOTIOS1997,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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3 years ago
Translation

Whatever I say, my account was blocked for a while as soon as I received the 400 euros

Automatic translation:
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3 years ago

FOTIOS1997, do I understand correctly, that you received your money, and your account was closed?

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3 years ago

Dear FOTIOS1997,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

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3 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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