The player from Greece didn’t receive a bonus, so he is asking for his money back. We rejected the complaint because the player didn't respond to our messages and questions.
I never got a bonus. And I want the money to be closed immediately otherwise the company, the information that the 22bet company shows about the payments is false, they are fraudsters, they are stealing the world .... they want purge
Dear FOTIOS1997,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Please, could you provide more information and details so we can understand fully what happened? Do you want your deposit back because you didn’t receive a bonus?
Have you tried talking about your issue with the casino directly? Please, forward any relevant communication between you and the casino to my email address kristina.s@casino.guru.
Looking forward to hearing from you.
Best regards,
Kristina
Dear FOTIOS1997,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
Whatever I say, my account was blocked for a while as soon as I received the 400 euros
FOTIOS1997, do I understand correctly, that you received your money, and your account was closed?