The player from Germany is dissatisfied with the withdrawal process. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
20bets Casino - Player’s withdrawal has been delayed.
Amount: €9,700
20bets Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.4
20bets Casino has a Safety Index of 7.4, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hello and please help....
I registered with 20bets, was very lucky and also won big....unfortunately, my payout is not going out and has been waiting for processing for 1 week.....I received 1 payout of 1200€....account is verified. .....
I am only put off and put off according to the statement it takes a maximum of 3 days for the payment to be sent.....nothing happens
Documents I have all screenshots chat history.....
As of today €6200 in process
Player account: 3500€ which I can not submit because the above is not completed....
I just want to complete it because the deposits have long since been debited to me....
Greeting
AMGE55
Automatic translation:
Public
Public
2 years ago
Dear AMGE55,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you.
Thank you for your understanding.
Best regards,
Kristina
Public
Public
2 years ago
Translation
Hi
you are right money has arrived…..can close the case
Thank you
Greeting
Automatic translation:
Public
Public
2 years ago
Awesome news, AMGE55. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
