The player from Spain deposited €19 on July 27, 2024, but the amount did not reflect in their casino account. The player was advised to contact the payment provider for investigation, as the casino could not assist without confirmation of the transaction. Due to a lack of response from the player to follow-up inquiries, the complaint was rejected.
20bets Casino - Player’s deposit not showing in account.
Amount: €19
20bets Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 months ago
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3 months ago
Translation
DEPOSIT MADE ON JULY 27, 2024, €19 NOT SHOWING IN MY ACCOUNT.
Automatic translation:
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2 months ago
Dear MIOCA42,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Nick
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2 months ago
Translation
THEY STILL HAVEN'T DEPOSITED MY DEPOSIT.
Automatic translation:
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2 months ago
Dear MIOCA42,
Do you have a payment confirmation from your provider regarding the deposit? Can you please forward it to nikolas.b@casino.guru? Did you also forward it to the casino? If yes, when exactly?
