1xBet Casino LAT - Player’s account verification is delayed.

1 week unable to verify my account always keep it in queue in process and nothing please

Hello pandodaniel123,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 1xBet Casino LAT. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Since February 16. If I sent all my documents, I'm just waiting for them to verify me since they were all accepted, look, I trusted that betting house and when the champions came up I couldn't bet, they always told me the same thing, they didn't have any other different answer and since Friday they I don't talk to him because he didn't answer me anymore.

Hello pandodaniel123,

Can you please forward the e-mails with the casino to nikolas.b@casino.guru for further review? As the verification is not yet ongoing for 14 days, please let me know by the next week if there's been any update in the progress.

I sent all my email to your email that tells me

WE'VE ALREADY BEEN 2 WEEKS 1 DAY AND THEY ONLY TELL ME THAT THE SAME THING AS ALWAYS

Thank you pandodaniel123 for all the information provided. I will now forward your complaint to my colleague Dominika (dominika.l@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello pandodaniel123,

This is Dominika and from now on, I will be taking care of your complaint. I have reviewed your case and I would like to invite 1xBet Casino LAT to join the conversation and participate in the resolution of this complaint.

Dear 1xBet Casino LAT, can you please provide an update on the status of the player's verification process?

 

Best wishes,

Dominika

Casino.Guru

They already blocked my account and I created another one again and they asked me for identification because I won and didn't lose in a bet, this casino is a scam.

Dear pandodaniel123,

Please provide your gaming ID number. Thank you.

All the best,

The 11xBet Team.

Dear pandodaniel123,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.