The player from Portugal faces issues with Zolobets as their withdrawal request has not been approved after 15 days, and the casino has ceased responding to emails. They are seeking the payout of their winnings totaling 4000 euros.
ZoloBet Casino - Player's withdrawal is delayed and requests assistance.
Amount: €4,000
ZoloBet Casino
Safety Index:Fresh casinoSafety Index
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Case opened
Current status
Waiting for Casino Guru to reply
4d 9h 1m 25s
Case summary
3 days ago
Public
Public
4 days ago
hey there. Zolobets aren't approving my withdrawals after 15 days. they say they are reviewing my account but nothing happens. Also they stopped replying to my emails. Also they don't have live chat on their website. Please help me i want my 4000 euros back. I won them fair and square. Best regards
Public
Public
3 days ago
Dear zarteck322,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with ZoloBet Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Is your player's account accessible to you? Can you log in?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your current balance with the help of a bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Casino Guru is examining the case
