The player from Germany has tried to redeem advertised bonus without being successful. After a closer examination, we rejected this complaint.
YoYo Casino - Player’s criticizing false advertisement of bonus.
Amount: €62.5
YoYo Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Other
REJECTED
Case summary
4 years ago
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4 years ago
Translation
I received an email, I was offered 150%, first deposit bonus. I paid 25.00, went into the chat (because so requested) and wanted the 150% bonus. I was denied the bonus, including the normal 100% bonus, reason: Mangaer decided it that way, so I immediately demanded a payment of 25.00, hadn't taken any bonus, the payment was rejected. Justification, the deposit must be filed through at least once. I did not agree with this because the casino had not kept its promise! Then you had the cheek to tell me by email that you would be willing to pay back 10% of the deposit, i.e. 2.50. Since this was already 3 days ago, I got the amount back into the account and gambled away. Got fed up! I would like to strongly warn against this casino because bonuses do not come automatically, but must be requested in the chat. Those in the chat have zero powers of attorney and have to ask their manager and he refuses! A never ending casino! This sCsino is dubious for me "!!
Automatic translation:
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4 years ago
Dear Alf,
Thank you very much for contacting us. I’m very sorry to hear about your negative experience. Unfortunately, since you have played your funds, there is not much we can do for you. Please understand, that we can’t penalize the casino for not giving you a bonus. However, allow me to ask you, have you received only 10% back from your original deposit? Did I understand it correctly? I will be waiting for your reply patiently.
Best regards,
Petronela
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4 years ago
Translation
It's not about getting the money back, it's about urgently warning you about the YOYO Casino so that other particularly older people don't feel the same way! I cannot have gotten the 10% back because I was fed up with all the back and forth as described. Unfortunately, a few casinos have adopted the option of extending verifications in order not to have to pay any winnings . The background to this is, as with me, because of the back and forth, people are fed up and forego the money!
Unfortunately YOYO Casino belongs to this type of casino, so I would like to warn you about YOYO Casino! Most Microgaming casinos are clean, pay quickly, etc. but a few make payment difficulties and use non- verification, including YOYO, Unique, BOO Casino, Royal Panda, SLOTTICA, PIGGY BANG, and GO PRO.
I have had very good experiences with very quick payouts and good slots with the following casinos: Press Glück, Generation Vip. Casino Luck, Ny Spins, N1, Wunderino, Cadoola, Unibet, Vera $ John, Casollo, Westcasino, Mega, Slot Millions, Prime Casino, ICE 36, especially a warning about the Unque Casino. here, too, there are particular verification difficulties and this casino only accepts photographs (e.g.: for service charge billing) in PNG, no other file formats, so that a modern person cannot verify here because they no longer receive any service charge bills by post.
I took the trouble to test a lot of casinos myself. At all Playtech casinos there are absolutely no difficulties with payments and verifications!
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4 years ago
Thank you very much Alf for your quick reply and feedback. If there is anything else, I could do for you in this case, please do not hesitate to contact me, otherwise, I will be forced to reject your complaint. Thank you in advance for your reply.
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4 years ago
Dear Alf,
We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any help, otherwise, we will reject your complaint.
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4 years ago
Translation
Hello Petronela - Question to you personally, why do you say, otherwise I reject the complaint -?
Players will be happy if they can read my opinion here and can thus avoid these negative casinos, even if they may have rated these casinos as positive. These are facts and I think if I can help that these casinos are not allowed to do what they want, then I will!
So do not reject it but leave it as an opinion!
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4 years ago
Dear Alf,
Thank you for the reply. Even if the complaint is rejected, it’s still visible on our website https://casino.guru/complaints/rejected. If you would like to share your experience and make your opinion widely known, I’d recommend our Forum https://casino.guru/forum. Thank you very much for your understanding.
