The player from Spain has multiple pending withdrawal requests that were suddenly canceled and returned to their gaming account. They are currently unable to withdraw due to a review by the game provider that could take 14 days or longer, as indicated by customer support. The player believes the casino is delaying payments to encourage further play.
Ybets Casino - Player's withdrawals are delayed due to account review.
Amount: €1,700
Ybets Casino
Safety Index:HighSafety Index
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8.7
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Case opened
Current status
Waiting for Casino Guru to reply
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Case summary
3 days ago
Public
Public
4 days ago
Translation
I had several withdrawal requests in pending status. When I checked my account, I saw they had canceled them and the money was back in my gaming account.
When I tried to make the withdrawal again, I received this message: Unable to withdraw.
Your previous bets are being reviewed by the game or sports provider to ensure fair play. You will be able to withdraw again once the review has been completed.
I contacted support, but they told me that the game provider needs to review my gameplay and that it can take 14 days or more...
I've been reading reviews from other people, and they say it takes over a month without any response...
It seems they just want you to keep playing and spending your money so they don't have to pay you.
I would like to receive my money because when I placed bets, they didn't have to check if the game was fair. I have always played slots without bonuses. It is real money, it is my money, and I want it returned.
The website prevents taking screenshots where you can see my money.
Automatic translation:
Public
Public
3 days ago
Hello Estafadaporybets,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Ybets Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise if your account is already verified and if yes, since when exactly?
- Did you play casino games only?
- When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Due to an exceptionally high volume of complaints, we kindly ask for your patience. While we strive to publish complaints within 48 hours, follow-up responses may take up to 7 days. Assigning your complaint to a resolver might also take longer, as we’re currently managing close to 1,000 complaints.
Thank you for your understanding. Wishing you a wonderful New Year 2025!
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