Ditobet Casino Review

The player from India had been waiting for a withdrawal for less than two weeks. Unfortunately, his payout hadn't been received at that time. After he reached out to the Complaints Team, he was advised that withdrawal processing could take some time, potentially due to unfinished KYC verification or a high volume of withdrawal requests. The team had suggested waiting at least 14 days after requesting the withdrawal before submitting a complaint. However, the player later confirmed that he had received his withdrawal. Consequently, we marked the complaint as 'resolved'.

The player complained that he'd received an email informing him a letter from Curacao had been sent to him for address verification, but he couldn't upload his address because his account was had been locked. When he asked why, he received no reply for 8 days, then he was informed about videocall verification - which he accepted - but received no reply for another week. He said he brought this issue to police authority. No more updates since then.

The player complained that the casino locked his account because he had never received the verification code they'd sent to an incomplete address. He was requesting to send it again to his complete and verified address. No more updates since then.

The player complained that after he'd made a withdrawal request, the casino closed his account and accused him of providing false info. The player thought it was a misunderstanding so he offered to prove his information was correct, however, the casino stopped responding to his emails. No more updates since then.

The player complained about not receiving the withdrawal that was supposed to be processed. The casino claimed they had asked the player to provide proof of his deposits, but the player claimed he had never received it. He then blocked his account - time out option. 3 weeks later, the casino was still waiting for payment provider to confirm player's deposits. No more updates since then.

The player complained about verificatio issues. First, he said his account displayed a ''fully verified'' status, but despite that the casino blocked his account and sent a verification code to player's home address. He never received it, the casino was claiming the player had provided wrong post address and phone number too, and that's why they couldn't reach him. The player sticks to his story, the casino to their story.

A player from Ukraine couldn't get her address verified. The casino sent a verification code to her address but she never received it. The casino replied they were exploring different alternatives how to do it. A month later, the situation was the same. No more updates since then.

The player's account was closed after the casino accused the player of providing false information. We ended up closing the complaint as ‘unresolved’, because the evidence we received was insufficient to clearly justify the casino's decision. The casino then stopped responding to our messages and questions.

The player from Croatia had his casino account blocked. The casino accused the player of breaching some terms and sent some evidence to us, but it wasn't sufficient enough to prove that the player violated any rules. We asked for more proof, but the casino didn't respond in the set timeframe, so we closed the complaint as unresolved.