Ybets Casino - Player's withdrawal is delayed for over two weeks.

I’ve had a withdrawal pending since 15 September. Every time I message or email I get polite responses but all the saying the same thing basically we apologize to the long time awaiting processing but we’ve expedited this already to the financial time to urgently process and there’s nothing more we can do. Today is the end of day 15 now so I’m over the 2 weeks you recommend. I’ve asked about KYC they’ve said they don’t need this and I’ve also offered try a different withdrawal method and send documents but they don’t respond to this.

Ive never waited longer than a week maximum for a withdrawal anywhere and I’m starting to get very concerned that I’m not actually going to recieve this withdrawal. I am upbeat as I can see many issues you’ve managed to resolve with this site for others however it’s all very stressful so would appreciate your support with this.

many thanks

Matthew

Dear matty12345678,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Have you accumulated your winnings with the help of a bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi Tomas I have had no successful withdrawals from this casino this is my first attempt and no this doesn’t include wagering from bonus funds.

Thanks Matthew

Hi Tomas I would like to just add that this withdrawal seems to be processing now but I’ve not received yet. I had mentioned that Ive contacted you so maybe that’s why. I’ve also managed to win tonight 5400 euros tonight please see below screenshots but will only let me withdraw 900 euros must be limits.

Hi Tomas an update I now have 3 withdrawals processing the one for the 847 euros on the 15/9/24 and 2 new ones for 900 created on the 1/10/24 and 2/10/24. I have to withdraw in stages as they have a maximum of 900 euros daily. However the important thing is I’m still not to receive any funds in my bank account from this and am just getting the usual polite responses saying sorry for delays and you are on top of the queue for processing.

Update have finally received the 847 euro withdrawal today after 19 days. The other 2 x 900 euros are still processing.

Thanks

Matthew

Dear matty12345678, Thank you very much for the update. We will keep this complaint open until you confirm your other withdrawals have been successful. Please keep me informed about any further developments.

Hi Tomas I’ve now received 2 of the withdrawals just the one left to process however I’ve been onto them today as it’s been 5 days and still pending process. I got this response

Still not been processed the 3rd withdrawal and it’s now been 12 days.

Thank you very much, matty12345678, for providing the necessary information. I will now transfer your complaint to my colleague Romi (romana.r@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Please see attached still processing since 1/10/24 now on day 17

Hello matty12345678,

My name is Romi and I will be assisting you with your case. I would like to request the presence of a representative from the casino in this conversation.

Dear Ybets Casino [Inmerion Casino],

Could you possibly provide additional information regarding the withdrawal and clarify the situation?

Thank you in advance.

Respectfully,

Romi

Update my withdrawal has finally been paid 😊

Dear Matty12345678 and Сasino Guru,

We have relayed all the information to our Finance Department.

Please be assured that your request is under review and will be addressed at the earliest opportunity.

We sincerely apologize for any inconvenience this delay may have caused and express our gratitude for your understanding and patience throughout this period.

Respectfully,

Ybets Casino Representative

Thank you, matty12345678, for confirming and for using the Casino Guru complaint resolution center. I’m very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system.

Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Romi

Casino.Guru 

Greetings all.

We have reopened this complaint as per players request.

Dear matty12345678,

Could you explain the issue, please, so we can contact the casino?

Thank you in advance.

Respectfully,

Romi

Hi Romi

I had an email to say the request to re open had been denied and to open a new one which I have done. ID 137544

Dear matty12345678,

Thank you for that. I was going to suggest that as well. Let me close this complaint then.

Best regards,

Romi