Ybets Casino - Player’s withdrawal is delayed due to account review.

I deposited 600 EUR on 2024/11/30 and got more then 125% bonus in YBS (their bonus money currency). I lost all my EUR money but was lucky with the bonus money and after fullfilling the wager requirements I changed the YBS money in USDT. Then I started 2 withdrawal of 1000 USDT each to my krypto account (2024/12/01 and 2024/12/02). After some days they canceled my pending withdrawals. Until today I can not withdraw my money, because they say "Withdrawal isn’t possible

Your previous bets are being reviewed by game or sport provider to ensure the fair play. You can withdraw again once review is completed". So the "review" is already taking almost 4 weeks and I don't get any information about how long the verification will take. My emails are not being answered.

Dear Torkon2000,

Thank you for submitting your complaint. I'm sorry to hear about the issue you're experiencing. To better understand the situation and assist you effectively, I’d like to ask a few questions:

• When did you register your account, and were you able to complete the account verification process successfully?
• Which types of games have you been playing (e.g., live casino games, slots, or sports betting)?
• Have you had any successful withdrawals from this casino in the past?
• If you have any relevant communication regarding this matter, could you please forward it to petronela.k@casino.guru?

I look forward to your response and hope we can resolve this issue as quickly as possible.

Best regards,

Petronela

Due to an exceptionally high volume of complaints, we kindly ask for your patience. While we strive to publish complaints within 48 hours, follow-up responses may take up to 7 days. Assigning your complaint to a resolver might also take longer, as we’re currently managing close to 1,000 complaints.

Thank you for your understanding. Wishing you a wonderful New Year 2025!