The player from Sweden won but has been unable to withdraw since December 9 after numerous communications with support.
Ybets Casino - Player’s withdrawal is delayed.
Amount: €5,050
Ybets Casino
Safety Index:HighSafety Index
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8.7
Ybets Casino has a Safety Index of 8.7, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Case opened
Current status
Waiting for Casino Guru to reply
1d 12h 42m 24s
Case summary
5 days ago
Public
Public
1 week ago
I played this casino at the beginning of December 2024. I got a nice win on the Bonus and haven't been able to withdrawal since. I have been on chat and have emailed the support since December 9th, 2024.
I was told that it would take 14 days to review my account would be reviewed, but no one has got back to me and now my funds are going down in value, because Crypto has gone down! I would like my funds released asap.
Public
Public
6 days ago
Dear fribergolle9,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise if your account has been fully verified?
- Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue or only related to your account?
- Were you able to request a withdrawal? Is it currently pending in your account?
- Could you please share with me your communication with the casino supporting your complaint? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
Looking forward to hearing from you.
Best regards,
Tomas
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.
Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.
Public
Public
6 days ago
Hello,
I have been waiting for them to review my playing. I have asked them on Chat Several Times and have tried to contact them via Email, but no response. They said they need to review my account and playing.
This site requires NO KYC and they have not asked me for anything. I have emailed my emails
Casino Guru is examining the case
