HomeComplaintsYbets Casino - Player’s withdrawal has been delayed.

Ybets Casino - Player’s withdrawal has been delayed.

Amount: €2,000

Ybets Casino
Submitted: 14 Jan 2025
Case opened Current status

Waiting for Casino Guru to reply

5d 6h 19m 49s

Case summary

The player from Germany requested a withdrawal 6 weeks ago after depositing approximately €1000 and winning €2000. While the first €1000 was paid out, the next payout has been pending for 45 days as Ybets forwarded the gaming session to the provider.

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Translation

I deposited approximately €1000 and won €2000. Ybets directly paid out my first €1000. For the next payout, Ybets forwarded the gaming session to the provider, and since then, I've been waiting 45 days to be able to withdraw my money. This is taking too long; I need help.

Automatic translation:
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Dear Michaell21,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

  • Which games did you focus on - slots, live casino, sports betting, etc.?
  • Could you please confirm that you have passed the KYC verification?
  • Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

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Translation

Dear Kristina,


I have played slot machines. I have not yet been asked to do a KYC verification, my first withdrawal was already successful.

The winnings were made with real money and not with bonuses.


Best regards

Michael

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Thank you very much for your reply, Michaell21. When was the last time you contacted the casino regarding this issue? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

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Translation

The last email I received was on January 6th, 2025. But the same thing is always written, even in the chat. They always shift the responsibility to the slot provider. It's been like this for over 50 days now.

Automatic translation:
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Thank you very much, Michaell21, for your cooperation. I will now transfer your complaint to my colleague Kubo (jakub.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Casino Guru is examining the case

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