Ybets Casino - Player's account verification is delayed.

I received the attached email on the 15th November advising me to wait up to 10 days for my account to be verified after I submitted everything required. It has now been 11 days, I have emailed several times without a response and also spoke to live chat who can’t help. I cannot make a withdrawal until this is done.

Dear broganjohnson33,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

What types of games did you play? Were they slots, live casino games, or did you make bets on sports?

Did you accumulate your winnings with or without an active bonus?

Could you please specify which documents you provided to the casino for verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hi, I played slots with a bonus.

I sent a picture of my bank card only showing 4 numbers, a picture of both sides of my drivers license, a utility bill and also a picture of myself with my passport in front of the ybets website

It has now been over two weeks after I was told it would be a maximum of 10 days.

Thank you very much, broganjohnson33, for providing all the necessary information. I will now transfer your complaint to my colleague Kubo (jakub.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Thank you, please help get this resolved asap. I have been waiting over two weeks now

Dear broganjohnson33,

I'm Kubo, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

I would like to invite the Ybets Casino's representatives to join this discussion and provide any available information to help resolve this issue.

Dear Ybets Casino,

Could you please provide a detailed explanation of this case, including the reasons behind the delay in the player's verification process and the withdrawal?

Thank you in advance for your response!

Best Regards,

Kubo

I received the attached from Ybets 7 days ago which advised it would be 5 days to hear from management and I still haven’t heard back.

What happens if we do not receive a response?

Dear Broganjohnson33 and Casino Guru,

We have relayed all the information to our KYC Department.

Please be assured that your request is under review and will be addressed at the earliest opportunity.

We sincerely apologize for any inconvenience this delay may have caused and express our gratitude for your understanding and patience throughout this period.

Respectfully,

Ybets Casino Representative

I simply don’t think that is good enough. That is all I have been told, KYC is a simple process and shouldn’t take nearly a month!

It has been 28 days since I first sent all the requested information to KYC who told me then it would be a maximum of 10 day… its has just been a very poor service all around to be completely honest. Very disappointing

Still not a single update and I am getting very concerned that I aren’t going to be able to make a withdrawal.

kubo please can you respond today? Thanks

Dear Ybets Casino,

Could you please provide an update regarding this case? Why the player's verification is taking so long?

Thank you for your attention to this matter.