Yabby Casino - Player's withdrawals and deposits are restricted due to a missing verification form.

Hi I'm user Muizz69 I can't withdraw my winnings or make a deposit it keep saying account verification form needed form which was not sent also I tried to email them but all they say is I need to deposit and I can't do that cause I also need a account verification form please help me

Dear Muizz69,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Yabby Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you contacted the casino regarding the missing verification form?
• What response did you receive?
• If you saved the correspondence between you and the casino about the issue, please forward it to my email at tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

now they sent me this email but when I choose with the crypto obtain it says 600ZAR minimum

Thanks for the reply.

The verification deposit is standard practice for a player who hasn't previously deposited or when a new withdrawal method is used. The amount deposited should be added when requesting a withdrawal.

• Could you please advise whether you deposited to the casino already?
• Were you able to request a withdrawal?

I'll await your reply.

Dear Muizz69,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.