The player from Canada is complaining about the lengthy verification process. Player’s complaint has been resolved successfully.
Yabby Casino - Player is struggling to complete account verification.
Amount: $50
Yabby Casino
Safety Index:HighSafety Index
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8.9
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
I submitted my verification documents a week ago and I still haven't heard anything from their Banking department. I keep on getting the same generic replies from their support essentially saying "wait longer". From my experience with other establishments, I've never had to wait this long for a verification to be completed. Especially over such a small and trivial amount ($50). Any help in this matter would be appreciated.
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1 year ago
Dear cameronenberg1,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.
Have you been informed what specifically seems to be a problem in verifying your account?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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1 year ago
I have not been informed about what specifically is the problem, only the fact that I need to wait until it's done even though in my opinion I believe I have given them a reasonable amount of time before raising a complaint about this issue.
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1 year ago
I have just been notified that my verification was successfully completed. I no longer need to raise this complaint.
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1 year ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, cameronenberg1, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
