Yabby Casino - Player didn't receive Free Chip.

Since I have started the online casinos in the past 2 weeks I can say I never ever had an issue until now. I tried this one due to their sister casino I liked and the $70 welcome chip to play. I signed up and verified my email tried to redeem this chip 4 times and was told I redeemed it. Check my balance it’s not there I check my email I see a email for 50 free spins so I do the spins believing as told I had to do those first, did that went back to redeem my bonus to be told I couldn’t and didn’t have a welcome bonus cause I redeemed the spins in my email. Now they advertise free spins and a welcome chip as a bonus and didn’t honor what was advertised as well as the fact I was told to do the spins first. Now there’s no way in HE double hockey sticks that I would choose 50 free spins at .08 cents a spin and give up $70 dollars in play money it don’t make sense mathematically and would be dumb as hell to do. I’m highly upset and I wouldn’t go to this casino. If you mislead on the welcome bonus you’ll mislead on the actual winnings once you deposit

Dear Ladivatuamor,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that you tried to redeem two free bonuses in a row? Have you deposited any real money into your casino account?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Ladivatuamor,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

No I tried to redeem 1 bonus. In which was the welcome chip. I was told I had to verify my email first then I could redeem it. I verified my email and saw the 50 free spins that I believed were the ones given daily. In which they give daily I have emails to redeem them until this day 50 spins. I clicked that did the spins and again tried to redeem my $70 in welcome chips and was told I couldn’t get it due to my country in which was not told from the beginning. So therefore I was misled and not informed the correct steps if so I would have been told that before confirming my email being my country was listed then.

Ladivatuamor, could you please forward a screenshot of your bonus history to petronela.k@casino.guru? Thank you.

Dear Ladivatuamor,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.