Wildz Casino - Player's winnings have been confiscated after account closure.

Wildz paid out few weeks before . Then made another withdrawal . They decided to close acc an withheld the $800 . Saying due to T & C think 5.11 . Was one only acc only thing was joint bank acc. Sent letter from bank. Marriage cert bank statement . Licence etc still not accepted. Yet you verified my acc half way through . It's just not fair.

Hello oxkimimiller,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Wildz Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Does your wife has an account as well? Who is the "main" user of that joint account? When was the last time the casino responded to you?

Looking forward to your answer.

Regards,

Nick

Thanks for helping. . if I can help with anymore info let me know .

They are saying was third party . Which is because my wife an I have a joint acc. We have two accounts one under my name an one under hers . The debit card we use is linked but I use chq she uses savings . She did not have a wildz acc.

I just don't understand why pay out couple weeks before . If rules are rules . . Thanks Craig

Hello oxkimimiller,

I've edited my first response as an error occurred there. Do I understand it correctly that the deposits were made from your wife's card? Did the casino refund the deposited funds?

No I was made from my card . We have joint acc. So her name appears also .

Hello oxkimimiller,

Was this joint account created by both of you so you are both equal owners? Does your wife has an account in Wildz Casino as well?

Dear oxkimimiller,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.