HomeComplaints

Have you been treated unfairly by a casino? We can help you now!

Submit your complaint and let the Casino Guru team assist you.
  • A dedicated mediator will be assigned to your case
  • Our expert will fairly evaluate the situation
  • Our direct casino contacts can contribute to successful resolution
null
All41,054Opened910Unresolved5,350Resolved12,909Rejected21,885
Active filters: Casino:
Clear all filters
Sort
Our verdict Case closed

Brango Casino - Player’s withdrawal has been delayed.

Resolved Submitted: 23 Oct 2023
Disputed amount: C$204
Safety Index 8.2 High
Our verdict Case closed

Polestar Casino - Player's balance confiscated due to bonus terms confusion.

Resolved Submitted: 23 Oct 2023
Disputed amount: €100
Safety Index 8.5 High
Our verdict Player stopped responding

OXI Casino - Player's struggling with self-exclusion in the casino.

Closed Submitted: 23 Oct 2023
Disputed amount: ??
Safety Index 8.5 High
Our verdict Other

Hot.Bet Casino - Player believes that their withdrawal has been delayed.

Closed Submitted: 23 Oct 2023
Disputed amount: 57,456 kr
Safety Index 0.6 Very low
Our verdict Case closed

Betsson Casino AR - Player's account has been unexpectedly blocked.

Resolved Submitted: 23 Oct 2023
Disputed amount: $17,000 ARS
Safety Index 8.6 High
Our verdict No reaction policy

GoldenLion.bet Casino - Player's request for account closure has been ignored.

Unresolved Submitted: 23 Oct 2023
Black points: 293
Disputed amount: €2,228.2
Safety Index 0.4 Very low
Our verdict Unjustified complaint

SpinAway Casino Ontario - Player’s balance was confiscated after an unexpected max bet breach.

Closed Submitted: 23 Oct 2023
Disputed amount: C$720
Safety Index 9.0 Very high
Our verdict No reaction policy

HugoBets Casino - Player's bonus was confiscated.

Unresolved Submitted: 23 Oct 2023
Black points: 16
Disputed amount: C$85
Safety Index 4.1 Low
Our verdict Player stopped responding

WinnerzOn Casino - Player claims that payment has been delayed.

Closed Submitted: 23 Oct 2023
Disputed amount: $1,000
Safety Index 3.8 Low
Our verdict Player stopped responding

AdmiralBet Casino BA - Player finds game by Fazi provider unfair.

Closed Submitted: 23 Oct 2023
Disputed amount: 5,500 KM
Safety Index 8.0 High
Show more complaints (+10)
Showing 27,071 - 27,080 of 41,054 complaints
1...2,707 2,708 2,709...4,106
Go to pageof 4,106 pages
Online Casino Complaint Resolution Center – Casino Guru
Top pages
Trending pages
Casino Guru
About us
Casino Guru Academy
null

Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

Global Self-Exclusion Initiative
null

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.

Gamtegrity
null

A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.

Casino Guru Awards
null

An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.

Play responsibly and in moderation.

Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2026

Casino Guru in other languages
Select language
flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or other personal information, try to access your casino or bank account, or request payment for our services.