Rajbet Casino Review

The player made deposit but it did not reflect in his account balance. Payment provider confirmed that the funds had been successfully transferred. The casino didn't respond and the player stopped responding so the complaint remained unresolved.

The player from India had wished to permanently close his account with the online casino. Despite having followed the self-exclusion process and contacting the casino, his account had remained open. After further communication guided by the Complaints Team, the player had successfully managed to get his account blocked. With the issue having been resolved, we had marked the complaint as 'resolved' in our system.

The player from India had had her account blocked. The user had been engaging in sports betting and had sought a refund of her deposit. However, the Complaints Team had clarified that they only handled issues related to online casinos, not sports betting. The complaint was eventually rejected due to the nature of the problem.

The player from India had utilized a no-deposit bonus, followed wagering terms and won 24,000 INR. His withdrawal request had been approved but was eventually cancelled due to a contravention of bonus terms and conditions. The player had argued that the casino's system had shown the withdrawal as approved, which caused confusion. The casino had claimed that the player was in a group with low gaming activity and had only accepted no-deposit bonuses, so the maximum withdrawal amount was reduced to 1,000 INR. The casino also explained that the approved status in the system meant that the amount had been successfully debited from the player's game account. After a discussion, the casino agreed to return the debited amount to the player and revise their terms and conditions to avoid future misunderstandings. The player's issue had been resolved, but he sought clarification on previous deductions. However, since these incidents occurred over a year ago, we were unable to investigate further.

The player successfully registered and made deposit via cryptocurrency. When it came to withdrawal request, they realized the option to withdraw via cryptocurrency had been disabled. When the player contacted support, it was confirmed that the withdrawal of the funds was only available via local payment methods for India, however, the player was a resident of a different country. According to the player, that was an intent violation because the casino was acceptting players from worldwide and was allowing them to deposit without any warning that only Indian residents were able to withdraw. The casino didn't react to the complaint, so the case remained unresolved.

The player from India had received a no deposit bonus and had won Rs 3000 after meeting wagering requirements. However, during withdrawal, the casino had deducted Rs 2750 from the player's account. The player had claimed this was a weekly bonus given by the casino based on VIP status. The player had previously made successful withdrawals and had completed KYC verification. We had explained that no deposit bonuses often came with a win limit, which in the case of Rajbet Casino, was set to 250 INR. We had requested additional information to support the player's case. However, the player did not respond to further communication, leading us to reject the complaint due to lack of evidence.

The player from India had encountered a problem with withdrawal after successfully getting his account verified at Rajbet. The player had claimed that the casino was blocking and rejecting his withdrawals without providing a reason. However, during the investigation, we had found evidence of the same user submitting multiple complaints from the same email address, each time referring to different casino accounts. The player had also denied knowing the other account when questioned. Due to these discrepancies and the player's failure to provide complete and truthful information, the complaint was rejected.

The player from India had his account at Rajbet banned without explanation and is unable to access his funds amounting to 3700000. Player's issue is sport betting related therefore we have rejected the complaint.

The player from India has been unable to withdraw his winnings of 167,000rs. After providing all required documents for verification, the casino requested bank statements for all withdrawal banks, including one that has been closed. The casino has now blocked his account, alleging the submission of fake documents. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player from India is attempting to block his account with the casino, but the process is taking longer than desired, as the casino insists it will take 7 days. At last, the account was blocked, so we closed the complaint as resolved.