Lemon Casino Review

The player from India made a withdrawal of 2,500 INR, which showed as confirmed, but the funds were not credited. The player had emailed Lemon Casino support multiple times but received no response and found no option to contact the support team. We initially advised the player to wait 14 days and extended the timeline twice, but ultimately, the complaint was rejected due to the player's lack of response to our messages and questions.

The player from Poland had his account blocked and winnings confiscated at Lemon Casino for depositing money from his wife's account instead of his own, which he was unaware was not allowed. He sought to have his account reinstated and the money returned. We reviewed the casino's Terms and Conditions, which clearly stated that players must use payment methods registered in their own name. As the player was unable to prove ownership of the payment method used, the complaint was rejected.

The player from Poland won 5110 PLN on June 15th but found no funds in their account. Initially, support staff claimed the winnings were visible in the system but later stated no games or winnings were recorded. After an investigation, it was determined that the player had confused demo mode winnings with real money play or that disputed winnings could have been accumulated on a different casino account. The casino provided sufficient evidence to support its claims. Consequently, the complaint was closed as unjustified.

The player from Germany believed funds should have been refunded because Orange Entertainment BV's gambling services were illegal in Germany. The player stated he had incurred losses and had attempted to contact the casino and related financial entities without success. The player argued that the casino should have identified its lack of a German license during the identity verification process. We informed the player that we did not handle complaints related to licensing regulations and policies and could not assist in seeking refunds based on the casino’s lack of a valid license.

A player from Poland contested Lemoncasino's claim that he had placed bets exceeding 10 PLN using bonus funds, which led to the confiscation of his 2000 PLN. The player insisted that he had only played slots at the minimum bet. However, the complaint was rejected because the player failed to respond to messages and questions, which prevented further investigation.

The player from Poland had issues withdrawing money to their Skrill e-wallet, despite having made their last deposit using this method. The casino responded that this method for transactions could not be used. The player stated they had previously withdrawn to Skrill without issues, but the casino then requested a bank transfer, which the player could not use due to a bank account blockade. Despite the player's multiple contacts with customer service, the issue persisted. The casino confirmed the funds were paid via bank transfer and suggested contacting their support for further assistance. The complaint was ultimately rejected due to lack of player response.

The player from Hungary had won a significant amount but his withdrawal was cancelled and the winnings were confiscated due to the allegation of bet limit breach during bonus play. The player disputed this, asked for proof and claimed the difference was minor. The Complaints Team had asked the player to provide game history from the period when the bonus was active for further investigation. However, the player did not respond within the given time frame, hence the complaint was rejected due to lack of necessary information.

The player from Canada had noticed a reduction in his account balance from $230 to $30 after attempting to make a withdrawal and undergoing a verification process and had queried the missing $200. The player had submitted all required documents for verification, but the casino had claimed he was in a restricted area, Ontario. The casino had been listed on the Canadian website, which had led to confusion. After the Complaints Team intervened and communicated with the casino, the player confirmed he had received his $200. The issue had been successfully resolved.

The player from Sweden had difficulties with the verification process at an online casino. Despite having provided all requested documents, the casino had demanded a bank statement confirming the deposit, which was not a standard requirement in Swedish banks. After a series of back-and-forth communications with the casino, he had managed to provide the necessary documents, and his account was finally verified. Subsequently, he received his winnings and requested account closure due to technical issues with the site. The complaint was marked as resolved by our team.

The player from Poland had his account blocked after he initiated a withdrawal and verified his data. The casino accused him of possessing multiple accounts, which he denied. However, he admitted that a friend had registered an account using his device and his WiFi. We had explained that it was against the casino's rules to use one device for multiple accounts, making it impossible to prove the accounts weren't accessed by one person. As a result, we were unable to assist the player and had to reject the complaint.

The player from Germany had attempted to deposit €100 and claim a bonus, but despite both ends showing a successful transaction, the player had not received the playable balance. The casino's support team had been unresponsive to the player's concerns. The player had suspected a technical error related to the bonus booking and had communicated this to the casino's support. After some silence, the player had provided the payment history and game history to our team for further investigation. We then had contacted the casino for more information about the issue. Eventually, the player confirmed that they had received the money and thanked our team for the assistance. The issue was marked as resolved.

The player from Poland has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The player stopped responding to our questions and comments, so we rejected the complaint.

The player from Germany made two deposits of 10 Euros each into her Lemon Casino account, which were marked as failed. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Germany tried to withdraw winnings but repeatedly received requests for ID, bank statement, and address verification. Even after sending the necessary documents multiple times, the player didn't get a clear response from customer service on what type of identification is needed. We contacted the casino, and its representative informed us about some documents not meeting the casino requirements. The player was asked to resend them in a right format, the next day she confirmed the issue to be solved and the payment processed, so we closed the complaint as resolved.

The player from India requested a withdrawal on July 6, 2023, which has been approved on the casino's end but has not reflected in the player's bank account. The casino is not responding to player's emails. Player’s complaint has been resolved successfully.

The player from Austria is disputing the casino's claim that there are no winnings, alleging fraudulent activity. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Germany experienced deposit failures. Despite the site indicating that her deposits failed, they were deducted from her account. She has contacted support but has received no responses. We closed the complaint because the player stopped responding.

The player from India won 9,305₹ and has attempted to withdraw winnings from Lemon Casino, but the casino claims they have not received required verification documents. Player’s complaint has been resolved successfully. We reopened this complaint as the money still wasn't received by the player. The issue has been resolved successfully.

The player from Austria is facing issues with document verification at the casino. Despite submitting the requested documents, the proof of payment via Rapid Bank Transfer is being repeatedly rejected. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Germany is frustrated with the casino due to experiencing a high number of losing spins despite depositing several thousand euros over a period of more than 30 days. They believe that the slot games, known for generous winnings, have provided remarkably few winnings even with substantial bets. We’ve rejected this complaint in our system due to a lack of evidence.

The player from Hungary has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player from Austria requested a withdrawal prior to submitting this complaint. Unfortunately, the withdrawal could not be processed. The casino asked the player for additional documents to complete the verification. After the documents were provided, the verification was done, and the withdrawal should have been processed. The complaint is considered resolved.

The player from Austria is struggling to complete the account verification in the casino. The player informed us about some progress regarding the issue, but since he stopped responding we were forced to close the complaint.

The player struggled to withdraw his balance due to ongoing verification. The casino wasn't satisfied with proof of the last deposit transaction as some details were missing. After clarifying the issue with the player, the casino confirmed the player's account got verified. We asked the player if he requested his withdrawal but we got no response, so we had to reject the complaint.

The player from Bremen submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from North Rhine-Westphalia has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Germany had his winnings from Free Spins capped after he received wrong information from the casino's support. The casino corrected its mistake by giving him the extra €200 to top out the max win cap of €300 for the mistaken bonus. The max win cap for the bonus the player played with was €100. We consider the issue to be resolved even though the player requested the full amount of his winnings.