Lala has been working in the administrative industry for over 10 years. She is very comfortable handling tasks related to admin, data, and website management. Her job at Casino Guru might as well have been destined for her. Prior to this, Lala worked as a licensed poker dealer and now is a Casino An...
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Jean S.
Author
Jean Susor
Casino Analyst & Complaint Specialist
Lala has been working in the administrative industry for over 10 years. She is very comfortable handling tasks related to admin, data, and website management. Her job at Casino Guru might as well have been destined for her. Prior to this, Lala worked as a licensed poker dealer and now is a Casino An...
Lemon Casino has scored exceptionally high on our Safety Index. With a score of 9.8, our team of experts has rated it among the top 2% of casinos available to players in 2026.
When I looked closely at how they achieved such a high score, the reason was clear. Their terms and conditions are fair and contain no exploitative clauses, and for a casino of their size, they have a low number of complaints – all of which have been resolved.
Lemon Casino is also well-equipped, offering over 50 game providers and 49 payment options, including cryptocurrencies. This positions them solidly in the mid-range for both playing and paying.
However, I found that they are not without their critics. From 31 pieces of user feedback, the reviews are still good. However, although players have said that the casino is good overall, praising their game selection, verification process, and withdrawal times, there were some negative experiences. The most frequently reported problem is poor customer support.
In this review, we will show you what our team and our users have discovered about their service so that you can make up your own mind about Lemon Casino.
Is Lemon Casino fair and safe? Safety Index explained
To determine a casino's Safety Index, we use a detailed formula that considers a multitude of information gathered and assessed during our comprehensive review process. These include the casino's T&Cs, complaints from players, estimated revenues, blacklists, and many others.
In our review of Lemon Casino, we read and assessed Terms and Conditions of Lemon Casino in-depth. To our best understanding, there are no rules or clauses that could be viewed as unfair or exploitative. This is a favorable sign, considering that such rules could potentially be leveraged to deny the players their rightful winnings.
Based upon our estimates and collected information, we consider Lemon Casino a very big online casino. This casino has a very low value of denied payouts in player complaints with respect to its size (or it hasn't had any complaints). We factor in a correlation between casino's size and player complaints, because we realize that larger casinos typically tend to receive more complaints on account of increased player count.
Based on our findings, no important casino blacklists feature Lemon Casino. Casino blacklists, such as our own Casino Guru blacklist, may indicate mistreatment of customers by a casino. Therefore, we recommend players consider these lists when selecting a casino to play at.
In our comprehensive review of all relevant aspects, Lemon Casino has attained a Very high Safety Index of 9.8. For players seeking an online casino that prioritizes fairness in the online gambling experience they offer, this casino is a fantastic choice.
Terms and Conditions of Lemon Casino
When reviewing online casinos, we thoroughly go over the Terms & Conditions of every casino in order to monitor their fairness. Within the T&Cs of many casinos, we uncover clauses that we deem unfair or potentially predatory. These rules can be used as a reason for not paying out winnings to players in specific scenarios.
We did not find any unfair or predatory rules in the Terms and Conditions of Lemon Casino during our review.
Player complaints regarding Lemon Casino
Our casino assessment approach relies heavily on player complaints, which provide us with a comprehensive understanding of struggles experienced by players and how casinos address them. When calculating the Safety Index of each casino, we consider all complaints received through our Complaint Resolution Center, as well as those sourced from other channels.
We have found no relevant complaints about this casino.
User feedback and reviews of Lemon Casino
On Casino Guru, players may evaluate and review online casinos to express their ideas, feedback, and experiences. Based on this information, we calculate a total user satisfaction rating that spans from Terrible to Excellent.
The user satisfaction feedback of Lemon Casino shared by 32 users has resulted in a Good User feedback score. Read the reviews in the 'User reviews' part of this page to learn more.
Note: User reviews may not fully reflect the casino’s quality, as some casinos may try to write fake reviews to improve their user feedback score, and there may also be unhappy players writing multiple negative reviews to worsen the casino’s reputation. We try our best to filter them out and generate an unbiased user feedback rating. Nevertheless, we do not consider user feedback when calculating the Safety Index.
Licenses and company information
Lemon Casino is owned by Orange Entertainment B.V., and we have estimated its yearly revenues to be greater than $20,000,000. Based on the categorization we use, this makes it a big online casino.
Lemon Casino is licensed by Curaçao Gaming Authority in Curaçao.
Online casinos frequently impose limitations on the amounts players can win or withdraw. While these are generally high enough not to impact the majority of players, several casinos do impose quite restrictive win or withdrawal limits. That is why we always check these when reviewing casinos. The table below shows the casino's win and withdrawal limitations.
Withdrawal limits
Win limits
EUR 2,500 per day
No win limit
EUR 17,500 per week
EUR 75,000 per month
NOK 25,000 per day
CAD 3,500 per day
HUF 1,000,000 per day
NZD 2,500 per day
ZAR 40,000 per day
Note: It is unlikely that all of the payment options mentioned before can be used for both deposits and withdrawals. Similarly, some payment options may only be used in selected countries.
Available language options and customer support
When reviewing online casinos, we collect information about their customer support and language options. The options available at Lemon Casino can be seen in the table below.
Language
Website
Customer support
Live chat
English
24/7
English
24/7
English
24/7
German
German
French
Polish
Hungarian
Norwegian
Our team contacted the customer support during the review process to gain an accurate picture of the quality of the service. We consider customer support important, as it can be extremely helpful in case you are experiencing issues with registration at Lemon Casino, your account, withdrawals, or anything else. Based on the test we have conducted, we have rated the customer support of Lemon Casino as average.
Lemon Casino casino games and slots
Players can enjoy these types of casino games at Lemon Casino: Slots, Roulette, Blackjack, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, Virtual sports, Other games, Crash games, Live shows, Table games, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.
Casino games supplied by 50 game providers are available. This includes NetEnt, Novomatic, Nolimit City, Apricot (Microgaming), Play'n GO, Blueprint Gaming, Evolution Gaming, Pragmatic Play, Red Tiger Gaming, Betsoft Gaming, Big Time Gaming, Playson, Amatic, Ezugi, BGaming, GameArt, Endorphina, Habanero, Spinomenal, 1X2 Gaming, Booming Games, Bullshark Games, Smartsoft Gaming, Swintt, Wizard games, Backseat Gaming, Skillzzgaming, BF Games, NetGaming, Galaxsys, Bragg Gaming, Bally Wulff, SlotMill, Bombay Live, PG Soft (Pocket Games Soft), Leap Gaming, HeronByte, Fazi, Retro Gaming, 3 Oaks Gaming, Kalamba Games, Apparat Gaming, Thunderspin, TopSpin Games, Spinberry, Triple Cherry, Hacksaw Gaming, Speedy Tomatoes, Ruby Play, Ka Gaming.
Lemon Casino bonus offers and codes
Online casinos offer bonuses to new or existing players to give them an incentive to create an account and start playing. No deposit bonuses, free spins, and deposit bonuses are some of the most sough-after bonus types. No deposit bonuses can be obtained by registering an account at the casino, while deposit bonuses are given out upon making a deposit. Moreover, casino promotions can also include bonus codes, welcome sign-up bonuses, or loyalty programs.
As of right now, our database holds 4 bonuses from Lemon Casino, including:
20 FREE SPINS on Book of Lemon
100% up to $300 and up to 100 extra spins
100% up to $300 and up to 100 extra spins
100% up to 10,000 kr and up to 100 extra spins
Please keep in mind that these bonuses might not be available to players from certain regions. See the 'Bonuses' section of this review for more details and to find out which offers are available to you.
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Company info
Owner
Orange Entertainment B.V.
Operator
Orange Entertainment B.V.
Established
2021
Estimated annual revenues
> $20,000,000
Safety and fairness
Safety and fairness
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Lemon Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
Terms and conditions
Fair
Issues found: 0
We go over the terms and conditions of each casino and look for unfair rules that could potentially be used against players. Any clauses we consider to be unfair result in a lower Safety Index for the casino.
Casino size
Very big casino
Bigger casinos are generally safer for players, because their high revenues allow them to pay out even very big wins without any issues and their quality has been proven by a large number of players. We take into account estimated revenues over the last 4 years.
Player complaints signify that the casino does not treat players right or deal with certain situations correctly. We consider the number and seriousness of complaints in relation to the casino’s size, as it can be expected that sites with more players will also have more complaints.
Blacklists
None
0x
If a casino appears on relevant blacklists, it is usually a sign that it has some negative qualities. We consider each blacklist and decrease the casino’s Safety Index based on our view of the situation and its seriousness.
Other factors
Slightly negative
There can also be other characteristics and qualities of a casino that influence its Safety Index, such as win limits, low withdrawal limits, fake games or licenses, bad or no customer support, a network of land-based shops, etc.
Browse all bonuses offered by Lemon Casino, including their no deposit bonus offers and first deposit welcome bonuses.
Casino Guru
We want players to understand gambling.
Payment methods
Lemon Casino payment methods
Currencies
CAD,
EUR,
BRL,
HUF,
NOK,
NZD,
PLN
User reviews
User reviews of Lemon Casino
This is a place to share experience with Lemon Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
That's why I can only give the casino 5 out of 10 stars now - I used to really enjoy it here, the bonuses and wagering requirements were absolutely fair - but now it's basically just a rip-off for the player.
Deswegen kann ich dem casino nur noch 5 von 10 sternen geben-war früher wirklich gerne hier,bonis und umsetzungen waren absolut fair-aber jetzt ist es eigentlich nur noch eine Verarschung an den Spieler
Definitely a fast payout
auf jedenfall schnelle auszahlung
Terrible bonus – almost no way to wager it. The problem is simply that there are hardly any slots left that contribute 100% towards the wagering requirements – instead, 20% of slots contribute 75%, and seemingly the rest only 10%. And if you add in the slots that can't even be played, then I really wonder how a player is supposed to fulfill the requirements? Above all, I wonder why this has resulted in such a massive disadvantage for the player!
Miserabler bonus-fast keine Möglichkeit den bonus umzusetzen. Problem ist einfach ,es gibt kaum noch slots ,die 100% zur umsetzung beitragen-dafür 20% der slots die mit 75% beitragen und gefühlt der rest nur noch mit 10 %-und wenn man noch die slots dazu rechnent die gar nicht gespielt werden können,dann frage ich mich schon wie man als spieler es umsetzen soll? Vorallem frage ich mich ,warum hier so eine massive verschlechterung für den spieler herbei führt!
I've been playing here for about two years, and nothing particularly has changed regarding the comments above. The support is good, and the VIP program to encourage players to make their next deposit is fine. However, cashback feels fictional—it's better to withdraw instantly. The withdrawal process can sometimes be frustrating. For example, if you initiate a withdrawal in the second half of the day, you might not see the funds in your wallet the next day. Instead, they may appear in your casino balance. When you contact support, they may inform you that there was an error on their end and ask you to make the withdrawal again. Unfortunately, you may then have to wait another 12 to 24 hours for it to process. Additionally, if you are a high-roller, your withdrawals may be split into smaller amounts. In the first year of playing, the RTP (Return to Player) was satisfactory; it usually paid back what I put in and occasionally a bit more. Unfortunately, the following 12 months were devoid of any significant winning streaks, leading to continuous deposits without any withdrawals. When the slots start to feel crowded or jammed, I realize that I will likely lose my balance without any wins. The first year of playing was as expected, with an RTP of 90-95%. However, in the second year, it drops to 40-45%. During the registration process, when I shared my personal information, I began receiving an overwhelming amount of spam on my email and local phone number. These messages often contain scam links from untrusted senders, urging me to "make a deposit and receive" various offers. I am certain this increase in spam started after I registered with Lemon Casino. The performance of the website is very poor; there are better hosting and firewall solutions available in the market. In the end, I can overlook negative aspects, but the 12-month losing streak is frustrating, and I feel compelled to express my thoughts here. I've asked support what's going on. I offered to book a trip or something else after experiencing a few significant losses, but I never received a satisfactory reply, like "okay" or "it's just luck." Thanks, your VIP player Vadym.
Friendly support
VIP Program and Bonuses
Cashback program
The withdrawal process is lengthy
There are significant restrictions on withdrawals per day/month
Low rtp
Slots are often crowded/jammed
Low-level security
Website performance
Lemon Casino
Thank you, Vadym, for sharing such detailed feedback and for being a long-term VIP player. We truly appreciate both your loyalty and your honesty.
We’d like to clarify that withdrawals are processed according to standard security and payment-provider procedures, which include a minimum processing period before funds can be released. VIP withdrawals are always handled with priority, however occasional cancellations or re-requests may occur due to provider-side checks beyond our direct control. Please rest assured this is never done intentionally.
Regarding gameplay, all games are supplied by independent, licensed providers with fixed RTP values that cannot change over time or be influenced by player history. We fully understand how discouraging long losing streaks may feel, even though outcomes remain purely random.
We're sorry that website performance issues affected your experience. Stability and security remain our priority, and reports like yours help us identify areas that require improvement. We strongly encourage reporting such instances to us directly for a quick investigation.
We also want to reassure you that Lemon Casino does not share personal data in any way, and privacy protection is handled in line with applicable regulations. Any increase in described spam is coincidental and may be related to broader data exposure outside our platform.
With regard to your suggestion about alternative rewards such as trips or vacations, we’d like to clarify that at this time we do not operate such programs. Nevertheless, your feedback has been noted and shared internally, and our support team remains fully available should you need any assistance.
We appreciate your long-term loyalty and hope your future experiences with us will be more positive and enjoyable.
I playing from 2023 January and I still playing this casino Has a good support VIP program bronze,silver,gold payout system is very good, mamy torunaments for me is the one od the jest casinos
I was excited about this casino from the start because the verification process was very quick, the game selection is top-notch, and payouts are processed very quickly.
Unfortunately, today I had my first negative experience, so not 5, but only 4 stars.
The casino is delaying my withdrawal and suddenly wants a bank statement. The previous three withdrawals were no problem, though.
I think that's a shame, but I hope my payment goes through tomorrow.
I have to update my rating to 5 stars. Documents were accepted immediately, as always, and my payout should be approved today.
War von Anfang an begeistert von diesem Casino weil die Verifizierung sehr schnell ging, die Spielauswahl top ist und die Auszahlungen sehr schnell abgearbeitet werden.
Leider heute meine erste negative Erfahrung gemacht, daher keine 5, sondern nur 4 Sterne.
Casino verzögert meine Auszahlung und will auf einmal einen Kontoauszug. Die vorherigen 3 Auszahlungen waren aber kein Problem.
Find ich schade, aber hoffe das meine Auszahlung morgen durchgeht.
Muss meine Bewertung auf 5 Sterne anpassen. Dokumente wie immer sofort akzeptiert und meine Auszahlung sollte heute auch genehmigt werden.
I find is not a good casino for me. I see rated is hight , but in my experience , i find is very not accessible casino is in fonctionnalitty in site , is hard to recognize and i dont like he s site organisation. I m very desapointing to play at this casino , for me , i say he s not evaluated correctly , i never recommand this casino at my friend s .
good chat helping
I dont like the game choice in bonus mode.
i can t choose a game you like to play when you are in bonus mode.
Good site, runs smooth and looks nice. Lots of payment methods to choose from, which is cool. Bad thing is no sports betting and they take a fee when you withdraw. Still, I’m happy with it.
Not a bad casino i check in once in a while. Had a bad experience with withdrawal once support took forever to sort it out which kinda spoiled the vibe. But still it's okay for timepass now and then
I have been waiting since March 27 ( 49 days ) for missing wins and explanations on why my balance after one spin is at - 36.00 $ ( minus ) which is impossible. They say they are waiting for game provider to send them a report but 49 days is not considered exaggerated for them. Also they REFUSE to send me my spin history which is against my rights.
Lemon Casino over all is OK, but nothing exceptional. I played here becaause I got an email from a partner site offering a no deposit bonus, but the coupon code wouldn't work. For some reason nobody was answering on the live chat and I had to email them. It took over 2 days for them to figure out what was wrong with the bonus offer and manually add it to my account.
Lemon casino says it accepts players from south africa but you can only play a handful of games which most are lame. Pragmatic games which the worlds favored is out of the question for south africans. The weird thing is we have our own online casino slots and can play pragmatic bit cannot on lemon casino yet they say it is trusted and rated among the top ones...😂 Nah...it is the worst
I’ve been scammed by online casinos before and lost a lot, so I’m super careful now. I’ve been trying out Lemon for a few months, and so far, no issues. They’re quick to respond, and payouts are fast. So far, so good – hope it stays that way!
I wonder how mych is this casino is overrated here! As an experienced gambler with thousands hours of practice in dosesns of casinos, I declare that this is one of the WORST casinos ever. They will do anything not to pay you. I had a large review with description of behavior of this casino team work methods but it was rejected for a strange reason. I hope this time it will not be rejected - all potential clients should know does it woth to register here or not. I would be shorter this time.
My experience I deposited 75 and choose 100% bonus, they confiscated my winnings over 1000 EU as I have exceeded maximum bet allowed by their terms and conditions (which is by the way is very very low 2EU). I have many winning bets below 2 and some over 2 up to 4. I mostly check terms before choosing bonus but this time I just check the terms when I have some bets over 2 (as all the other casinos definitely have higher limits if maximum bet I couldn't imagine that it was so low), so I were honest and informed support. Also in their terms and conditions clearly is written this "Higher than admissible rates (before full turnover), will not be taken into account." so they should just reduce amount of net winnings from the bets over 2. But they didn't bother to do that, and instead of reducing my winning amount they just confiscated my winnings with deposit. So for all to know: this casino will do anything to avoid paying you even they will not care about their OWN terms and conditions. And the fact that bidding higher I made violation lowers my chances to claim a complaint against them. I doubt nobody of third parties would review the case so accurate. I repeat this casino is very overrated here - deserves no more than 1-2 stars. I have all reasons to say it and can prove anything I write. Just Keep away from this "casino".
The games were easy to navigate and the customer service was good
Nice design
Lemon Casino
Hello,
Thank you for your positive feedback! We’re happy to hear you enjoyed the design and found our customer service helpful. If there’s anything we can do to make your experience even better, feel free to reach out – we’re always here to assist!
I am not sure why they have so many bad reviews, because I had a good experience (so far). They have different deposit and withdrawal methods, which is great for me. Withdrawals limits are okay (but good for Curracao licenced casino). Bonuses are also good with fair terms
Lemon Casino
Dear Marie-Ann,
Thank you for taking the time to share your thoughts! It’s wonderful to hear that your experience with us has been positive so far, and that you’ve found our range of deposit and withdrawal options to be convenient. We're glad that our bonuses and terms have worked well for you too.
We know that online reviews can sometimes vary, but feedback like yours really helps us understand what we're doing right. We’re committed to maintaining the quality you’ve enjoyed, and if there’s ever anything we can do to make your experience even better, we’re here for you.
We truly appreciate your support and look forward to continuing to meet your expectations!
i had a positive experience on this casino. i managed to wager my bonus and withdraw 300€
im writing this because everything worked smoothly atleast for me. kyc was approved inside of 24 hours and withdrawal was approved inside of 24 hours aswell. hassle free experience for me and thats what i respect in casinos.
the bonuses are very nice aswell atleast for the welcome ones since they are non sticky.
i can recommend this casino from my experience
fast withdrawal
good and fair non sticky bonuses
not able to filter games by providers atleast i wasnt able to find this feature
Lemon Casino
Dear Sami,
Thank you so much for your feedback! We’re thrilled to hear that you had a positive experience with us. Your comments about the smooth KYC process and fast withdrawals are greatly appreciated.
I’m also happy to inform you that we’ve quickly acted on your suggestion. The feature to filter games by providers is now available on our site. We invite you to check it out and enjoy an even better experience with us.
Thanks again for your support, and we look forward to seeing you play again soon!
I have signed up with this casino and made the firdt deposit via a promotional email. I was to receive 50 free spins. The free spins was not allocated. I contacted the casino and explained to them that the deposit was made via a link but Im just being told that I did not activate the bonus. I sent a screen shot showing that the bonus was not an option in the deposit section even after clicking on the link, but I get the same negative answer. Most casinos will activate the bonus when clicking on the link unless specified that you must use a bonus code, which they did not. I pointed out that the free spins that is in my account, can not be played due to country restrictions and requested that they allocate it to a different provider. The reply was just the game is not available in my country. This casino clearly dish out bonusses but does not accommodate the player. Everey single other casino I have played at change the provider if not available to you. They also state in the help section that they have a live chat but that is nowhere to be find on the website.
The casino replied to all my emails
Customer service interaction unprofessional
Does not honor their bonusses
Lemon Casino
Dear LuckyMe247,
Thank you for reaching out and providing details about your experience.
I’ve reviewed your account, and I can confirm that your account was created on May 1, 2024. You received 50 free spins on Buffalo King Megaways™ on May 5, 2024, as well as 20 free spins on Book of Dead on May 1, 2024.
Regarding the John Hunter and The Book of Tut free spins promotion on August 9, 2024, this offer was tied to a deposit and was only available to players in Poland. Unfortunately, South Africa was not included in this promotion, as our agent informed you via email.
We understand that this may have been disappointing, and we apologize for any inconvenience. Please let us know if there’s anything else we can assist you with.
this is the type of scam casino that will make you quit playing online casino.
the welcome bonus didn't get automatically credited, freespin can't be opened.... there is no live customer service the site is dead and not managed at all... low next to nothing RTP 4 live game providers but only one works, and is't the worst of all (Bombay live) practically impossible to win
and a 9.5 rating from casino guru , that's ludacris.. personally, i don't think you can find any worse
can't find one
everything?
Lemon Casino
Dear thedonpitt,
Thank you for your feedback. We’d like to clarify a few points:
Welcome Bonus: The bonus needs to be manually selected during activation. This information is included in the bonus terms. We're sorry for any confusion this may have caused.
Site and Customer Service: Our site is regularly maintained to ensure smooth performance. If you encounter any issues, our support team is here to help. We're always ready to assist with any concerns regarding games or site functionality.
We value your input and are committed to improving our services.
Cashed out a non deposit bonus! Was a bit suspicious about that but the payment was there! Also, the casino has at least a neat interface and a variety of games!! Looks like it strives to save some quality..
Overall good experience
Myriads of slots and live games
Myriads of deposit methods
Riliable website
Nothing
Lemon Casino
Dear Aver147,
Thank you so much for taking the time to share your experience with us! We’re genuinely happy to hear that you had a good experience, especially with cashing out your no deposit bonus. We know how important it is to feel confident when trying out a new casino, so it’s great to hear that everything went smoothly for you.
We’re also glad you’re enjoying our interface and the variety of games we offer. We put a lot of effort into creating a platform that’s both fun and reliable, and it’s wonderful to know that you’ve noticed.
If there’s ever anything more we can do to enhance your experience, please feel free to let us know. We’re here to make sure you continue to have a fantastic time with us.
Thanks again for your kind words, and we can’t wait to see you back at the casino!
What I mostly like about this Casino - deposit via Blik, that's a big advantage for me. High monthly withdrawal limits. Big choice of slots.
deposit - Blik
high withdrawal limits
Lemon Casino
Dear Pytek42,
Thank you for your feedback! We're glad to hear that the ability to deposit via BLIK is a big advantage for you and that you appreciate our high withdrawal limits and wide selection of slots. We strive to make our services as convenient as possible for our players☺️
Your satisfaction is our greatest reward, and we truly appreciate you sharing your thoughts.
For the second time the deposit does not arrive! And that despite the fact that it was debited from the account! At For the first time, no one reported from support in 3 days, neither via live chat nor via email. It wasn't until I complained here and on another forum that someone told me. Now 2 days later same problem. None available. I just entered a tournament and was in the top five. Now I can't continue playing incredibly annoying. If the payment methods are not good, they should not be offered!
bronze
Eilahtan Nybörjare 5 MÅNADER SEDAN Originalspråk Översättning För andra gången kommer inte depositionen fram! Och det trots att det debiterades från kontot! Vid För första gången rapporterade ingen från supporten på 3 dagar, varken via livechatt eller via e-post. Det var inte förrän jag klagade här och på ett annat forum som någon sa till. Nu 2 dagar senare samma problem. Ingen tillgänglig. Jag deltog precis i en turnering och var på de fem bästa platserna. Nu kan jag inte fortsätta spela otroligt irriterande. Om betalningsmetoderna inte är bra ska de inte erbjudas!
Good selection of games
Bra spelutbud
Support is a disasterDeposit always error message, despite debiting
Support är en katastrofInsättning alltid felmeddelande, trots debitering
Lemon Casino
Dear Eilahtan,
Thank you for your feedback! We are very sorry to hear that you had difficulties with your deposit. Sometimes deposits can be delayed, but we are constantly working to minimize such situations and are constantly adding new payment methods.
We understand how frustrating this can be, especially when participating in a tournament. If you continue to have problems, please do not hesitate to contact our support team. We are now faster and more efficient and look forward to helping you.
Best regards, Lemon Casino🍋
Lieber Eilahtan,
Vielen Dank für Ihre Rückmeldung! Es tut uns sehr leid zu hören, dass Sie Schwierigkeiten mit Ihrer Einzahlung hatten. Manchmal können Einzahlungen mit Verzögerung eintreffen, aber wir arbeiten kontinuierlich daran, solche Situationen zu minimieren und fügen ständig neue Zahlungsmethoden hinzu.
Wir verstehen, wie ärgerlich das sein kann, besonders wenn man an einem Turnier teilnimmt. Sollten Sie weiterhin Probleme haben, zögern Sie bitte nicht, unseren Support zu kontaktieren. Wir sind jetzt schneller und effizienter und freuen uns darauf, Ihnen zu helfen.
Good withdrawal after quick verification, a wide range of payment methods to choose from, good bonuses, favorable promotions, fast live chat help. I would recommend!
all
Lemon Casino
Dear Rejczel0,
Thank you so much for your wonderful feedback! We're thrilled to hear that you had a smooth experience with your withdrawal and that our quick verification process met your expectations. It’s also great to know that you appreciate our wide range of payment methods, bonuses, and promotions.
We're especially happy that you found our live chat support helpful and responsive. Your recommendation means the world to us, and we're so glad to have you as part of our community.
If you ever have any questions or need further assistance, don’t hesitate to reach out. We’re here to make sure you continue to have a fantastic experience with us.
First I come to this unfair good reputation by Casino Guru! How can you rate a casino so well if it is rated poorly on all platforms on the Internet? Something can't be right, and this platform called Casino Guru is also dubious!
Let's get to my rating:
The only positive thing about this casino is absolutely nothing.
No available support!!!! You don't respond to emails. There is no answer. The chat support is supposedly present from time to time, but doesn't answer at all or even better, he answers and then no longer reacts in the middle of the conversation.
The slot selection is huge. But the problem is that the reputations seem to be fake. There are usually no profits!
Since May 8th, 2023, I have turned over several thousand euros in a period of more than 30 days and have not had any profits. According to support I'm just not lucky. You can tell that to someone who has lost a few hundred, but not to anyone who has lost several thousand. I don't even have access to a feature game anymore. There are always dead spin sequences that are not known at all from other casinos! Even with 0.20 cents over several hours and tens of thousands of spins, I haven't reached a single bonus round.
There was no response to my request for a list of my deposits, winnings and losses. If you speak to the chat support, there is also no reaction. Criminals ignore you.
Let's get to the bonus system: Again, this is ridiculously bad. Every day you get a spin on the wheel of fortune. You can win bonus spins in the number 3 or 5. Alternatively, you can get 5 euros credit. The resulting winnings must be implemented. I've never gotten over 4 percent with it. Most of the time I'm at 0, since you don't win anything at all here either.
cashback: Also ridiculous. Depending on how much you have deposited so far, you get 1 to 7 percent. So you can look forward to a few euros in cashback if you have lost several hundred euros in deposits. I've never won anything here either.
This casino is a rip off because you only lose. This is also confirmed by all reviews on Trustpilot. In other casino forums, the Lemon Shit is also only rated negatively! So this dirty casino should actually be on the black list.
Something else about deposits: There is no mention anywhere of additional costs. When selecting the deposit option, for example with a credit card, it is clearly stated: 0 Euro fees. That's a third lie. There are high costs. If you pay 100 euros, there will be more than 10 euros in fees. If you cancel the payment, you will not be able to pay in for days.
I will now enforce reclaims against the payment providers with a lawyer and also file a lawsuit against the casino at the place of business. In my case, this has already worked for several casino chains, such as the N1 Group. Therefore I am able to test casinos.
Als erstes komme ich zu dieser ungerechtfertigten guten Reputation durch Casino Guru! Wie kann man ein Casino so gut bewerten, wenn dieses auf sämtlichen Plattformen im Internet schlecht bewertet wird? Da kann was nicht stimmen, und diese Plattform Namens Casino Guru ist ebenfalls unseriös!
Kommen wir zu meiner Bewertung:
Das einzig positive an diesem Casino ist absolut gar nichts.
Kein erreichbarer Support!!!! Auf Mails reagiert man nicht. Es gibt keine Antwort. Der Chatsupport ist angeblich ab und zu anwesend, antwortet aber gar nicht oder noch besser, er antwortet und reagiert dann mitten im Gespräch nicht mehr.
Die Slotauswahl ist riesig. Das Problem ist aber, dass die Reputationen scheinbar gefaked sind. Gewinne bleiben nämlich in der Regel aus!
Seit dem 08.Mai.2023 habe ich in einem Zeitraum von über 30 Tagen mehrere tausend Euro umgesetzt und keinerlei Gewinne gehabt. Laut Support habe ich halt kein Glück. Das kannste wem erzählen, der nen paar hunderter verloren hat, aber keinem der mehrere tausend verloren hat. Ich habe nicht mal mehr Zugriff zu einem Featuregame. Permanent kommen Deadspinreihenfolgen, die man von anderen Casinos überhaupt nicht kennt! Ich habe selbst mit 0,20 Cent über mehrere Stunden und zigtausend Spins keine einzige Bonusrunde erreicht.
Auf meine Aufforderung, mir eine Auflistung meiner Einzahlungen, Gewinne und Verluste zukommen zu lassen erfolgte keine Reaktion. Spricht man den Chatsupport an, kommt ebenfalls keine Reaktion. Man wird von kriminellen ignoriert.
Kommen wir zum Bonussystem: Auch dieses ist lächerlich Schlecht. Jeden Tag bekommt man einen Dreh fürs Glücksrad. Zu gewinnen gibt es Bonusspins in der Anzahl 3 oder 5. Alternativ kann man 5 Euro Guthaben bekommen. Die daraus resultierenden Gewinne müssen umgesetzt werden. Ich bin damit noch nie über 4 Prozent gekommen. Meistens liege ich bei 0, da du auch hier überhaupt nichts gewinnst.
Cashback: Ebenfalls lächerlich. Du bekommst je nachdem, wie viel du bisher eingezahlt hast 1 bis 7 Prozent. Somit kannst du dich bei mehreren hundert Euro Einzahlungen, die du verloren hast, über nen paar Euro Cashback freuen. Auch hier habe ich noch nie was mit gewonnen.
Dieses Casino ist Abzocke, da ma nur verliert. Das bestätigen auch sämtliche Bewertungen auf Trustpilot. In anderen Casinoforen wird der Lemon Shit ebenfalls nur negativ bewertet! Somit müsste dieses Dreckscasino eigentlich eher auf die Black List.
Noch was zum Thema Einzahlungen: Es ist in keinster Weise irgendwo die Rede von zusätzlichen Kosten. Bei der Auswahl der Einzahlungsmöglichkeit z.B. mit Kreditkarte steht klar angegeben: 0 Euro Gebühren. Das ist ne dreißte Lüge. Es entstehen nämlich hohe Kosten. Zahlst du 100 Euro, ein kommen mehr als 10 Euro Gebühren drauf. Brichst du die Zahlung ab, so kannst du darüber erstmal Tagelang nicht einzahlen.
Ich werde jetzt mit einem Rechtsanwalt Rückforderungen gegen über den Zahlungsanbietern durchsetzen und das Casino zusätzlich mit einer Klage am Geschäftsort belegen. Das hat in meinem Fall schon bei mehreren Casinoketten, wie z.B. der N1 Gruppe geklappt. Daher bin ich in der Lage Casinos zu testen.
Lots of slots
Viele Slots
Fast deposits
Schnelle Einzahlungen
Many deposit options
Viele Einzahlungsmöglichkeiten
Little to no profits
Kaum bis gar keine Gewinne
Rarely to no triggering of bonus and feature game rounds
Selten bis gar keine Auslösung von Bonus und Featuregamerunden
Above average number of dead spins
Überdurchschnittlich viele Deadspins
Ridiculous bonus offer
Lächerliches Bonusangebot
There is no loyalty bonus either
Loyalitybonus gibt es auch nicht
Ridiculously low cashback
Lächerlich niedriges Cashback
Hidden costs when paying by credit card, although fees are stated as 0 euros
Versteckte Kosten bei Zahlung mit Kreditkarte, obwohl Gebühren mit 0 Euro angegeben sind
No email support
Kein Mailsuppirt
No significant small wins over 40 days.
Über 40 Tage keine nennenswerten kleinen Gewinne.
Permanent rip off
Permanente Abzocke
Fake casino with scripted slots
Fakecasino mit gescripteten Slots
Lemon Casino
Dear ZockerMH1102,
Thank you for your detailed feedback. We would like to address the points you raised:
Support and availability: Our support is available 7 days a week from 8:00 a.m. to 10:00 p.m. and the chat is available from 1:00 p.m. to 10:00 p.m. We apologize for any inconvenience and assure you that our team is always doing its best to help you. Odds of winning: Your winnings were high and you received payouts. Your account definitely had potential and we cannot confirm that your winnings were limited in any way. List of deposits, winnings and losses: You have received a response that you can view your deposits and withdrawals in your player account history. This information is accessible to you at any time. Bonus system: Our "Lottery Lemon" is popular with many players and regularly brings good winnings. The chances of winning and payouts are fair and transparent. Cashback: To receive cashback, losses must exceed the week's winnings. If you didn't receive cashback, it means your total winnings were higher than your losses. Reviews: We are sorry that you had a negative experience. We have many satisfied customers and positive reviews that reflect our efforts and service. Deposit Fees: Lemon Casino does not charge any fees for deposits. If there are any fees, these are charged by your payment provider or bank and are beyond our control. We thank you for your feedback, which helps us to continuously improve our service.
Best regards, Lemon Casino🍋
Lieber ZockerMH1102,
Vielen Dank für Ihr ausführliches Feedback. Wir möchten auf die von Ihnen genannten Punkte eingehen:
Support und Erreichbarkeit: Unser Support ist 7 Tage die Woche von 08:00 bis 22:00 Uhr und der Chat von 13:00 bis 22:00 Uhr erreichbar. Wir entschuldigen uns für eventuelle Unannehmlichkeiten und versichern Ihnen, dass unser Team stets bemüht ist, Ihnen bestmöglich zu helfen. Gewinnchancen: Ihre Gewinne waren hoch und Sie haben Auszahlungen erhalten. Ihr Konto hatte definitiv Potenzial, und wir können nicht bestätigen, dass Ihre Gewinne in irgendeiner Weise eingeschränkt wurden. Auflistung von Einzahlungen, Gewinnen und Verlusten: Sie haben eine Antwort erhalten, dass Sie Ihre Einzahlungen und Auszahlungen in der Historie Ihres Spielerkontos einsehen können. Diese Informationen sind für Sie jederzeit zugänglich. Bonussystem: Unsere "Lottery Lemon" ist bei vielen Spielern beliebt und bringt regelmäßig gute Gewinne. Die Gewinnchancen und Auszahlungen sind fair und transparent gestaltet. Cashback: Um Cashback zu erhalten, müssen die Verluste die Gewinne der Woche übersteigen. Wenn Sie kein Cashback erhalten haben, bedeutet dies, dass Ihre Gesamtgewinne höher waren als Ihre Verluste. Bewertungen: Es tut uns leid, dass Sie negative Erfahrungen gemacht haben. Wir haben viele zufriedene Kunden und positive Bewertungen, die unsere Bemühungen und den Service widerspiegeln. Einzahlungskosten: Lemon Casino erhebt keine Gebühren für Einzahlungen. Sollten Gebühren anfallen, stammen diese von Ihrem Zahlungsanbieter oder Ihrer Bank, und wir haben darauf keinen Einfluss. Wir danken Ihnen für Ihr Feedback, das uns hilft, unseren Service kontinuierlich zu verbessern.
it could be a very good casino, but instead it is very spoiled and a very bad casino gradually as you play... if someone wins at the beginning, take him out and stop there, because the more you play, the less you give... this is site, like all of them, he will suddenly become very money-hungry... in a disgusting way... tip for beginners: use up the first 3 payments, then if you feel that it is changing even a little, leave it there, because none of it will be enough for him
there are some good games..
quick payment
he suddenly gives nothing even hundreds of times, and he plays this every time
after a while it gets very boring
it starts out good, but it is among the worst after the first 5 payments, which keeps giving less and less
it's not worth playing here
Lemon Casino
Dear Novcsi87,
Thank you for taking the time to provide your feedback. We understand your concerns and appreciate your candid thoughts on your experience.
It’s important to emphasize that all games operate on random number generators (RNGs), which ensure fairness and unpredictability in outcomes. While initial wins can be thrilling, it’s crucial to remember that gaming results are inherently unpredictable, and both winning and losing streaks are a normal part of the experience.
We’re pleased that you found some aspects of our service, such as the variety of games and the speed of payments, to your satisfaction. We take pride in maintaining a platform where all players can enjoy a fair and exciting gaming environment.
Your insights are valuable to us, and we’re continuously working to enhance the player experience. Should you have any further questions or wish to discuss your experience in more detail, please feel free to reach out. We’re committed to supporting our players and ensuring a balanced and enjoyable gaming environment.
Bonus is not given even though the deposit matches the bonus info. Chat is rarely available, breaks off after a few seconds or is simply left by the chat employee, without an answer, without any information! This casino treats paying customers incredibly badly and every dollar is just wasted money! Definitely not recommended! Latest Info! After some back and forth and help from Guru, the free spins finally got! I'll continue for a while now and let myself be surprised whether the - now - good customer service will last! Thanks to Guru and thanks for the free spins!
Bonus wird nicht gegeben, obwohl die Einzahlung der Bonus Info entspricht. Chat ist nur selten erreichbar, bricht nach Sekunden wieder ab oder wird einfach vom Chatmitarbeiter wieder verlassen, ohne eine Antwort, ohne Info! Dieses Casino verfährt mit zahlenden Kunden unglaublich schlecht und jeder Euro ist einfach nur rausgeworfenes Geld! Auf keinen Fall zu empfehlen! Neueste Info! Nach einigem Hin und Her und Hilfe von Guru, die Freispiele doch noch erhalten! Ich mach jetzt mal ne Zeit weiter und lass mich überraschen, ob der - jetzt - gute Kundenservice auch anhält! Danke an Guru und Danke für die Freispiele!
With Guru help and some back and forth, you still got the free spins!
Mit Guru Hilfe und einigem Hin und Her, die Freispiele doch noch erhalten!
Chat is rarely available and breaks off after seconds
Chat ist selten erreichbar und bricht nach Sekunden ab
Chat employee leaves the chat...no answer, no info
Chatmitarbeiter verlässt den Chat...ohne Antwort, ohne Info
Lemon Casino
Dear Ollemama,
Thank you for sharing your experience with us. We are very sorry to hear that you had problems with chat and bonus crediting. We understand how frustrating this must be and it is not in line with the service we aim to provide to our customers.
However, we are happy that you received your free spins. We take your feedback very seriously and are working to continuously improve our services. Your experience with the chat should definitely be better and we will make sure this runs more smoothly in the future.
Thank you for your patience and understanding. We hope you will give us another chance and that your future experience with us is entirely positive.
Best regards, Lemon Casino
Liebe Ollemama,
Vielen Dank, dass Sie Ihre Erfahrungen mit uns geteilt haben. Es tut uns sehr leid zu hören, dass Sie Probleme mit dem Chat und der Bonusgutschrift hatten. Wir verstehen, wie frustrierend das sein muss, und es entspricht nicht dem Service, den wir unseren Kunden bieten möchten.
Wir freuen uns jedoch, dass Sie Ihre Freispiele erhalten haben. Wir nehmen Ihr Feedback sehr ernst und arbeiten daran, unsere Dienstleistungen kontinuierlich zu verbessern. Ihr Erlebnis mit dem Chat sollte definitiv besser sein, und wir werden sicherstellen, dass dies in Zukunft reibungsloser verläuft.
Vielen Dank für Ihre Geduld und Ihr Verständnis. Wir hoffen, dass Sie uns eine weitere Chance geben und dass Ihr zukünftiges Erlebnis bei uns rundum positiv ist.
Based on my experience with Lemon… Based on my experience with Lemon Casino, I strongly advise against using this casino. Despite making several deposits and winning 60 euros on my fourth deposit, I have had an incredibly frustrating and upsetting experience trying to withdraw my winnings.
After initiating a withdrawal, I was immediately bombarded with requests for documentation, which I promptly provided. Despite providing all of the necessary documents multiple times, I was met with silence and unexplained delays. This felt like harassment to repeating same documents ECT.., and it was incredibly frustrating to deal with.
To make matters worse, the customer service team was incredibly unhelpful and seemed to be amused by my predicament. In a last-ditch effort to reclaim my winnings and escape this terrible experience, I reversed my withdrawal and lost everything in just three spins.
I have since requested to have my account closed with immediate effect, and I urge others to stay away from this casino and its group of affiliated sites. It is clear to me that this casino is a big thief that preys on players and refuses to pay out winnings. Please, don't even try it.
I can proof with proofs what I'm saying, please if you arrived here before you join this lemon casino I advice you do not, if you are already with them, try first to make first a cashout and then see their reactions
Thanks Karim.B
Thief Casino
Lemon Casino
Dear Karim.B,
We sincerely apologize for the frustration you experienced. After reviewing our correspondence, we recognize that our document requirements were overly strict at the time. We have since made significant improvements to our service standards, ensuring that verification processes are now much faster and more efficient.
Your feedback is invaluable to us and has helped us become better. We are committed to providing a positive and seamless experience for all our players.
Thank you for bringing this to our attention. We hope to have the opportunity to serve you better in the future.
I was initially skeptical and was so positively surprised, rarely made such good profits.
Ich war esrst skeptich und bin sowas von Positiv überracht worden,selten so gute gewinne gemacht.
good profits
Gute gewinne
Support via email, available at any time and also quick and nice response
suport über email,zu jeder zeit erreichbar und auch schnelle antwort und nett
Payout from 1 day to the account
Auszahlung von 1 tag aufs Konto
All in all a great casino
Im ganzen ein super Casino
Nope there is none
Nö gibt keine
Lemon Casino
Dear Shanty13,
Thank you for your warm feedback! We are very happy to hear that you were pleasantly surprised and made such good winnings. It is our goal to provide a great experience for our players and it is wonderful to know that you are satisfied with our support and fast payouts.
Your words of praise motivate us to continue to do our best. If you ever have any questions or concerns, we are always happy to help.
Thank you for being part of our community and we look forward to welcoming you back to the casino soon!
Best regards, Lemon Casino
Liebe Shanty13,
Vielen Dank für Ihre herzliche Rückmeldung! Es freut uns sehr zu hören, dass Sie positiv überrascht waren und so gute Gewinne erzielt haben. Es ist unser Ziel, unseren Spielern eine großartige Erfahrung zu bieten, und es ist wunderbar zu wissen, dass Sie mit unserem Support und der schnellen Auszahlung zufrieden sind.
Ihre lobenden Worte motivieren uns, weiterhin unser Bestes zu geben. Sollten Sie jemals Fragen oder Anliegen haben, sind wir jederzeit gerne für Sie da.
Vielen Dank, dass Sie Teil unserer Community sind, und wir freuen uns darauf, Sie bald wieder im Casino begrüßen zu dürfen!
So that's a joke Chat 5:00 p.m. to 8:00 p.m When you want to join from the game it takes forever.
Slots all run according to a scheme, Don't experience this, save your money.
Also das ist doch ein Witz, Chat 17:00 bis 20:00 Wenn du dich vom Spiel anzuschließen willst , dauert es ewig .
Slots laufen alle nach eine schema , Macht diese Erfahrung nicht , spart euch das Geld.
Nothing positive
Ne nichts positives
Chat, from 5 to 8 p.m., here they want your money without even trying
Chat , von 17 bis 20 Uhr , hier wollen sie dein Geld ohne das sie sich mal bemühen
Lemon Casino
Dear Blerko,
Thank you for your feedback! Our German chat is currently available from 13:00 to 22:00 CET. We are constantly striving to improve our service. If the chat is not available, you can contact us by email at any time - we will be happy to help you!
With kind regards, Lemon Casino🍋
Lieber Blerko,
Vielen Dank für Ihr Feedback! Unser deutscher Chat ist derzeit von 13:00 bis 22:00 CET für Sie da. Wir bemühen uns ständig, unseren Service zu verbessern. Sollte der Chat einmal nicht verfügbar sein, können Sie uns gerne jederzeit per E-Mail kontaktieren – wir helfen Ihnen gerne weiter!
Had a nice run in the site, did not have any problem verifying my account. Support was very fast. So far no complaints.
Site is nice, but it is not fully functional in some places (transactions limited to the first page, login sometimes buggy and gives "not defined" error page.
As a new player, they paid my winnings no questions asked. I won over 9k eur in a few days.
Corrected 4 stars to 5 stars!
Nice design
Good selection of games
Great support
Fast payout
No hacksaw games :(
Slots having a fixed view, would be nice to have some sizing options
Lemon Casino
Dear Nagymarcint,
Thank you once again for your valuable feedback and for updating your review to 5 stars—this means a lot to us!
I wanted to let you know that the transaction history on your profile does indeed have scrolling options and is divided into pages, so you can easily access even older transactions. Additionally, I’m happy to inform you that Hacksaw games are now available on our site, so you can enjoy them anytime.
We’re constantly working to improve your experience, and your input helps us make those enhancements. If there’s anything else we can assist you with, please don’t hesitate to reach out.
Thanks again for being a part of our community, and we wish you continued success and enjoyment!
Best regards, Lemon Casino
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