Wild.io Casino - The player's winnings were voided.

I was bored at night so i searched up Crypto casino netherlands this one showed up first in the results then i Made a deposit of 200 played 1 round won instanly then They Blocked my account because im in the netherlands and only paid me back my orginal deposit so They basiacly Scammed for the winnings i Made how do They even have a liscense i hope you Guys are casino guru can help me with this since i won fairly and they advertise on dutch sites

Hello iwayz,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Wild.io Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise how could you access the website from a restricted country? Did you read the terms before registering there? When was the last time you spoke to the casino and what was it about?

Please note that as the casino does not require country of residence during the registration, it is up the the player's responsibility to read the terms where it clearly states that Netherlands are restricted.

Looking forward to your answer.

Regards,

Nick

Yes i did not read them ofcourse since They let me on the site when its clear that Im on a dutch ip last time i Spoke to them They Kept ignoring me this isnt fair

Hello iwayz,

I've tried to access the casino with a IP from Netherlands and the casino blocked the access to the website. Can you please advise if you did use a VPN or altered your IP address somehow?

no i didnt i was on my desktop pc with a lan cable was not using any vpn or something like that I also found this site on a Dutch advertisement so they clearly tricked me and I would like to get my winnings paid because if I had lost they would’ve definitely not paid the loss

Thank you iwayz for the information provided. I will now forward your complaint to my colleague Adam (adam.m@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello iwayz,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite WIld.io Casino to join the conversation and participate in the resolution of this complaint.

Dear Wild.io Casino,

Can you please provide further information regarding the player accessing the casino from a restricted country?

Kind regards,

Adam

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear iwayz,

I have since contacted the casino via Skype, and so I will extend the timer once more in the hope we can find a resolution to the situation.

Kind regards,

Adam

Dear iwayz,

The casino has provided evidence that suggests that you have made a deposit at the casino in the amount of TRX 3200, not made any bets, and been told by the casino that due to being from a restricted country you could withdraw your deposit. Following this, the evidence further shows that a withdrawal of 3194.43 TRX has been made.

Can you please clarify if this is correct?

Kind regards,

Adam

nope I deposited and played roulette there they are lying, my balance was 900 euro I won 600 of it 300 was my deposit 600 was confiscated and removed but I won and played

Hello iwayz,

Can you please provide us with some supporting evidence of this deposit being made to the casino, and of it being returned to you? perhaps the relevant bank statements?

Kind regards,

Adam

It was via crypto on my hardware wallet so hard to get evidence of it but they should be able to send a transaction history where u can clearly see that I won and they voided it

Hello iwayz,

Are you able to provide the transaction information/wallet address so that we can trace it on the blockchain?

I can also ask the casino to provide the same and compare the two.

Kind regards,

Adam

Dear iwayz,

Please respond and provide the information requested.

I will extend the timer for 7 days. Please be aware that if we do not hear from you within the specified timeframe the complaint will be rejected.

Kind regards,

Adam

I will try to find the blockchain transacation will that be ok because I definitely want some sort of resolution from this casino

Hello iwayz,

Please do try to locate the transaction, I believe we will need this in order to proceed.

Kind regards,

Adam

here is the transacation the picture doesn’t load I think but I found it can u send me a email to send it to

Hello iwayz,

Please send this to adam.m@casino.guru

Kind regards,

Adam

I sent It

Hello iwayz,

I have received the information about the transaction that you have provided, however we will need to see the full Transaction ID in order to be able to view this on the blockchain.

The information you have sent shows that a deposit was made for 3201 TRX (EUR 200) which seems to back up the casino's statement mentioned above. Previously you stated that your deposit was for EUR 300, can you please clarify the situation?

Kind regards,

Adam

Yeah I play so much casino can remember excAct numbers but it was that amount.

They paid me my deposit back but not the winnings…, but il try to find it

Dear iwayz,

I am waiting for the casino to provide more information so I will extend the timer once more.

Once received, I will post an update here.

Kind regards,

Adam

Dear iwayz,

The casino provided proof that your deposit was returned to you after it was found you were from a restricted country, and that no bets were made on your account.

I have since received further evidence from the casino suggesting that when you registered you provided false information regarding the country you were registering from.

Consequently, we will be unable to assist any further with this case and the complaint will now be rejected.

I am sorry I could not be of more help on this occasion.

Kind regards,

Adam