HomeComplaints

Have you been treated unfairly by a casino? We can help you now!

Submit your complaint and let the Casino Guru team assist you.
  • A dedicated mediator will be assigned to your case
  • Our expert will fairly evaluate the situation
  • Our direct casino contacts can contribute to successful resolution
null
All42325Opened797Not solved5370Solved11982Rejected24176
Active filters: Casino:
Clear all filters
Case closed Our verdict

Player stopped responding

Disputed amount: 1 лв

WinBet Casino BG - Player complains that they didn’t win anything. We rejected the complaint because the player didn't respond to our messages and questions.

WinBet Casino BG
Safety Index:High Submitted: 20 May 2020
Resolved Our verdict

Case closed

Disputed amount: 7,999 Kč

Playamo Casino - Player’s struggling to withdraw her winnings.

Playamo Casino
Safety Index:Above average Submitted: 20 May 2020
Case closed Our verdict

Player stopped responding

Disputed amount: €391

BlackDiamondCasino - Player’s withdrawal has been delayed and website seems do be offline.

BlackDiamondCasino
Safety Index:Low Submitted: 20 May 2020
Case closed Our verdict

Player stopped responding

Disputed amount: €100

Captain Spins Casino - Player’s entitlement to receive bonuses has been revoked.

Captain Spins Casino
Safety Index:Above average Submitted: 20 May 2020
Resolved Our verdict

Case closed

Disputed amount: €400

SpinBetter Casino - Player’s struggling to complete KYC.

SpinBetter Casino
Safety Index:Above average Submitted: 20 May 2020
Case closed Our verdict

Unjustified complaint

Disputed amount: €6,500

BetFlag Casino - Player complains that he didn’t win anything.

BetFlag Casino
Safety Index:High Submitted: 20 May 2020
Case closed Our verdict

Unjustified complaint

Disputed amount: €25

Casino765 - Player is complaining about a No Deposit Bonus.

Casino765
Safety Index:Low Submitted: 20 May 2020
Case closed Our verdict

Other

Disputed amount: €100

PokerStars Casino - Player has been asked to provide documents for additional account verification.

PokerStars Casino
Safety Index:Above average Submitted: 20 May 2020
Case closed Our verdict

Unjustified complaint

Disputed amount: €1,500

Casoo Casino - Player’s request for self-exclusion has been ignored.

Casoo Casino
Safety Index:High Submitted: 20 May 2020
Case closed Our verdict

Player stopped responding

Disputed amount: €2,000

Casino765 - Player has been trying to close his account for two weeks.

Casino765
Safety Index:Low Submitted: 20 May 2020
Show more complaints (+10)
Showing 40,551 - 40,560 of 42,325 complaints
1...4055 4056 4057...4233
Go to pageof 4,233 pages
Online Casino Complaint Resolution Center – Casino Guru
Gambling guide
Games guide
Casino Guru
About us
Casino Guru Academy
null

Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

Global Self-Exclusion Initiative
null

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.

Gamtegrity
null

A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.

Casino Guru Awards
null

An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.

Play responsibly and in moderation.

Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2024

Casino Guru in other languages
Select language
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
flash-message-reviews
User reviews – Write own casino reviews and share your experience
Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more