Pokies2Go Casino Review

The player from Portugal had his account blocked after he requested a withdrawal. The casino had stated that the player had multiple accounts, a claim the player denied. The player had insisted that he lived alone and hadn't used any bonuses, just his real balance. He had also claimed that the money involved was only his deposits, not winnings. The casino had provided evidence of multiple accounts to the Complaints Team. We concluded that the casino's actions were justified and rejected the player's complaint.

The player from Uzbekistan had registered and successfully verified his account on the casino, but his funds had been blocked due to suspected suspicious activity. He had mostly played live baccarat, with occasional games of blackjack and slots. After a series of communications with the complaints team, where he had provided all necessary information and game history, the issue had been resolved. The player had confirmed receipt of his funds and had requested the closure of his complaint. The casino had clarified that the resolution was due to the conclusion of their investigation, not the intervention of the complaints team. The complaint had subsequently been closed as 'resolved'.

The player from Ireland claims that the casino wasn't supposed to take the deposit due to deposit block applied by their bank. Also, the player's account closure request has been overlooked. Unfortunately, the player couldn't provide the necessary evidence, therefore we were forced to reject this complaint.

The player from Australia has tried to block his account on several occasions. Unfortunately, all the enquiries were ignored. We did find out that the player clearly informed the casino team about his addiction, but his account remained opened. The casino.guru team considered the Pokies2Go casino self-exclusion process as insufficient, and since they refused the change of decision, we closed the case as 'unresolved'.

The player from Germany had his winnings cancelled due to breaching promotional terms and conditions. We ended up closing the complaint as ‘unresolved’ because the casino's decision was against our Fair Gambling Codex.