Wild.io Casino - Player's withdrawal is delayed due to KYC.

09/09/2024 I have deposited 498.69 USDT

09/12/2024 I attempted to withdraw 3387.26 USDT after winning 5 bets and got rejected. Site required to pass KYC and blocked withdrawal and all play options

09/15/2024 I have sent documents for KYC and they are still pending for check

Dear Jessila,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.

• Could you please list which documents you have already provided?
• Have you provided all the required documents in the correct format?
• Have you contacted casino support? With what result?

Thank you in advance for your reply.

Best regards,

Tomas

Dear Jessila,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.