Wild.io Casino - Player's deposit lost due to reaching below the minimum limit.

Hello i deposit today 04.07.2023 12€ its only 12€ but i want to try my luck but they have min deposit of 17€ i think they say my deposit is lots because i send under 17€ but they cound still add it or send the money back the answer from live chat was

I'm sorry to say that your deposit has come in under the minimum amount required by our site. Any funds sent under the minimum will not reach your balance nor do we have access to them. I'm afraid the funds are lost.

Minimum deposit amounts for each currency are 0.0002 BTC, 0.03 BCH, 0.01 ETH, 0.06 LTC, 40 DOG, 5 USDT, 10 XRP, 10 ADA, 70 TRX, and 0.02 BNB.

The amount sent from the coinbase wallet is for 0.00660292 ETH.

Dear atti38,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, it is hard and sometimes impossible for casinos to trace cryptocurrency deposits if players didn't send them correctly and we cannot penalize casinos for it. When I tried to make a deposit, instructions were clearly visible right in the deposit section. Please see here:

I am afraid that your deposit is lost and in this case, we are not able to help as this is clearly not the casino's mistake. Please, let me know if there is anything else I could help you with, otherwise, I will be forced to close this complaint.

Thank you very much in advance for your reply and understanding.

Best regards,

Kristina

okay close this case please they offer me add bonus money after next deposit i like this casino 🙂 if you can delete this case

Thank you for your reply, atti38. I will now close this complaint as per your request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.