Wild Casino - Player's winnings confiscated after tournament participation.

Dear Rod575777,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Wild Casino.

First, let me emphasize first we don't deal with players' requests for compensation for moral damages.

Please allow me to ask you a few questions, so I can better understand the situation. 

Could you please advise if you receive confirmation from the casino regarding your placement in the tournament, or were the winnings from the tournament credited to your casino account?

Do I understand correctly at the time of your participation in the tournament you were a new player who didn't deposit in the casino yet?

Could you please share a screenshot where the casino informed you you were eligible to participate in the free tournament? Post it here or send it to my email at tomas@casino.guru

Thank you very much in advance for your reply.

Best regards,

Tomas

On the site to participate in tournaments, it is enough to deposit a minimum amount once a month or perform other actions according to the conditions of a particular tournament, and after that the player of the site AUTOMATICALLY becomes a participant in a particular tournament without notification, And regarding your request to show you a screen of a notification to me from the site confirming that I was accepted to participate in a free tournament, I did not receive such a notification plan, I already have only $ 0.05 in my account on this site, But I have the only proof regarding the proof that I was accepted as an official participant of the very free tournament in which I was not awarded prize money, this screen of which I will send you now will show you that immediately after the full completion of the free tournament in which I took first place, I received 10FS as an additional no deposit bonus prize, such bonuses are received by many official participants in various tournaments of this site who took leading places, if this is enough for you to use as proof, then I will be happy.

Thanks for the clarification.

Please send me emails from the casino, where they explain the eligibility of your participation in the tournament despite not depositing the necessary $20 within a month. I'll await your message.

Here is a screenshot of my conversation with the Wildcasino site support operator today and this will be my answer to your request and to your question, I will send you all the other screenshots to your personal email address

I am sorry but I couldn't find the information I asked about in the emails you sent me.

Could you please share a screenshot where you asked the support if you are eligible for the particular tournament before you participate in it and the casino confirmed it?

Also, could you please clarify how you were informed about your placement in the tournament?

No one will be able to participate in a free tournament if $20 has not been deposited within a month and have the opportunity and right to participate in a free tournament to which the site itself, having made an exception, gave CONFIRMATION by giving the right to participate by making any deposit for the participant and the site does not have to pay at least $20 because if the site itself deposited even $0.50, then it automatically works in favor of the participant as a free pass for the sake of exclusion AND ONLY IN THIS CASE ENTRY TO THE TOURNAMENT WILL BECOME POSSIBLE and only in this case the system will not block the entrance to the free tournament and only in this case you can enter , you can participate and create your tournament nickname before entering and participating and see your created new tournament nickname among all the tournament nicknames of all tournament participants in the tournament table, my tournament nickname in this tournament was: Rod575777 and I will now send you concrete proof that I with my nickname: Rod575777 entered that tournament, participated and took FIRST PLACE in that tournament and you will see a list of nicknames of other participants in that tournament who took prizes under me, and this is enough to understand that I was enrolled in that tournament, the system of that site either gives the right to enter the tournament or does not give, and even if the system gave the right to the client who did not deposit $ 20, then this means THE SITE ITSELF GIVED THE RIGHT to this participant as an exception to the rules and conditions of this tournament, you must understand that the site itself was well aware and AWARE of itself the site CONSCIOUSLY gave me this RIGHT to participate not in the tournament where the participants win DEMO money but win REAL money, and when I took first place and won $ 800, all the site employees were shocked and strong disputes and negotiations began with me, all the way to managers, and I warned them that I would not leave this matter unresolved in principle, and they know with full confidence that whoever is not a lawyer or someone like that I will curl up with a claim and consider all cases to the floor

good and fair discretion

Thanks for the explanation.

I checked the casino website, rules, and specific rules of promotions on the website but couldn't find the rule specifying free tournament rules the casino referenced in one of their responses to you.

Was the notification about the rule present in the popup window when applying to participate in the tournament, to your knowledge?

Also, could you please explain where the balance of USD 0,05 on your account came from?

I repeat to you again and again on this site when registering and entering a free tournament, I do not receive a notification in a pop-up window, and as an employee of this site explained to me in a chat not long ago that since February, the notification of CONFIRMATION of participation in the tournament has been canceled and terminated and I recently sent you a screen of this chat, which you once again did not pay attention to, I will now send you this screen again so that you do not ask me more than a million times about NOTIFICATION or CONFIRMATION, and ask as an interested yet unregistered client from an employee of this site and he will give you all the answers to all your questions,

in your two questions today, I gave you a SPECIFIC answer in the form of a screen and in the form of a letter a long time ago, I am very upset that you are such a mega not very attentive (MEGA BRAKE) employee of the Kazinoazov website, in your profession you need to be very careful as a detective or lawyer, you are so inattentive because you take on several cases at once and in a hurry lose your attentiveness, vigilance, concentration and punctuality, and for this reason you ask the same question several times and ask those questions that I answered you for a long time and forcing me to answer several times you are far from being a professional, if you can’t cope with your task, then transfer this matter to your main and professional employee and repeating the same question a million times, don’t spoil everyone’s mood and don’t waste precious time to me and to many members of the site kazinoazov

As for today's your second question, I also wrote to you about this several times and you again ask me about this again

Everything that I wrote below is copied from my main and first complaint which is higher, which you can check and see, you did not even pay attention when reading my first and main complaint, what I have now copied from the first complaint is the most important detail in my complaint and how could you not pay attention to such an important detail when reading my complaint and I was very surprised that after almost 10 days you ask me about my balance ($ 0.50) which I informed you on the very first day in my complaint, if all show the process of our conversation to a professional lawyer or a lawyer, he will die with laughter seeing your dellitancy in his case, my assessment of your work on a ten-point scale is 1 out of 10 advice for you to change your profession and get a different job, for example: a janitor, a dish washer or a pizza delivery man,

I had $0.50 in my account on the first day of the tournament, and after I accidentally pressed the spin button on one slot, I lost a few cents and as a result, $0.05 remained in my account instead of the initial $0.50

I registered at this casino site and decided to participate in a free daily tournament and first I decided to ask the support service if I can participate in the daily tournament, the support service employee told me that according to the terms of the site regarding the free daily tournament, the tournament is available only to those customers of the site who have deposited within a month, the minimum deposit is $ 20, and the employee told me that as a new client of the casino site, I will be made an exception and for me the site itself will deposit any minimum amount into my account in order for me to open the passage and access to the free slots tournament, support service employee asked me to wait a bit in the chat so that during this time he made a minimum deposit of $0.50 to my account, a small amount did not matter, because any minimum amount plays the role of a key for the tournament gate lock and that the gate opens for me to enter the free tournament , I thanked the site support employee and the site employee in response wished me GOOD LUCK and after leaving the chat, I registered in a free tournament and started playing

Dear Rod575777,

I can see there has been a misunderstanding.

In your first post you wrote:

The support personnel told me that as per the site's terms and conditions, the tournament was only available to those customers who made a minimum deposit of $20 within a month. However, he said that as a new customer, an exception would be made for me, and the site itself would deposit a minimum amount into my account to enable me to participate in the free slots tournament.

I asked you how and by whom you were informed about this exception to be able to participate in the tournament, I apologize if this was lost in translation.

I'll await your reply.

Personally, when searching in our discussion with you for about 10 days, I didn’t find and didn’t see a single word written by you about such an important word as EXCEPTION, there were only your endless interrogative words like NOTIFICATION, PRO FORMATION, CONFIRMATION, but there was not a word written you to me about such an important additional to these three main questions of yours as an EXCEPTION, and if you wrote at least one such word to me, then I would not write to you for so long and stubbornly proving my rightness to write to you in response, but people tend to exchange someone and anything for the sake of saving yourself from VIENNA and here Google or Yandex translator has nothing to do with it, you can philosophize and discuss it ad infinitum, and so in general the matter is that this sai from the month of February stopped sending all participants of the tournament about confirmation of participation in the tournament and me in that including this, a support worker wrote to me in a chat not long ago, I accidentally deleted this screen, you can, without registering, ask in the chat of this site without even registering and make sure of this and in one way get all the answers to your questions, and as for the EXCEPTION in the chat, you yourself think whether any sai makes a notification to a new client when the site has already notified in the chat itself, I didn’t make a screen in the chat then, but the fact remains and the fact is that the site itself paid the minimum amount for me for the sake of the EXCLUSION to give me a chance to win and after that the site itself took away the same HOPE from me and in the end all I have is that very HOPE, I have nothing more to add to my words and in my answer to your questions, I will only remind you of one proverb HOPE DIES LAST

Thank you very much, Rod575777, for providing the necessary information. I will now transfer your complaint to my colleague Matej (matej@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello Rod575777,

I am sorry to hear about your troubles.

I would like to invite the casino representative into the case:

Dear casino representative, could you please check the case and explain to us what happened?

Did the site not give me the prize money from the free tournament? I registered at this casino site and decided to participate in a free daily tournament and first I decided to ask the support service if I can participate in the daily tournament, the support service employee told me that according to the terms of the site regarding the free daily tournament, the tournament is available only to those customers of the site who have deposited within a month, the minimum deposit is $ 20, and the employee told me that as a new client of the casino site, I will be made an exception and for me the site itself will deposit any minimum amount into my account in order for me to open the passage and access to the free slots tournament, support service employee asked me to wait a bit in the chat so that during this time he made a minimum deposit of $0.50 to my account, a small amount did not matter, because any minimum amount plays the role of a key for the tournament gate lock and that the gate opens for me to enter the free tournament , I thanked the site support employee and the site employee in response wished me GOOD LUCK and after leaving the chat I registered in a free tournament and started playing, the first day I lost but on the second day I took 1 PLACE with a prize of 800 TOR (TOR is inside the site currency 1 TOR is equal to 1 $), I was delighted and waited 48 hours according to the site conditions to receive a prize in order to wager 800 TOR with a 60x wager and multiply by playing 800 TOR up to 58000 TOR (800 * 60 = 58000) and after winning I could get $800 on my real account and after receiving $800 on my real account according to the site conditions $800 has a 2x wager so that I can withdraw a maximum of $1600 if I want to withdraw more than $800, I waited 48 hours to receive my 800 TOR prize and after it expires waiting time 48 hours, 800 TOR did not appear on my bonus balance, I contacted the support service and they told me that I should wait another 24 hours, after 24 hours I again contacted the support chat claiming that the site had not yet credited me my prize 800 TOR to my bonus balance, they started asking me about the exact date of the month of my winnings, and after a long questioning of them, I showed them several screenshots as evidence, and not finding any more reasons to accuse me, the site employee brazenly answered me I wrote in the chat that my bonus 800 TOR was not credited to me because I do not have the right to it and the reason for this is the site conditions for participation in the free tournament, the client needs to deposit a minimum amount of $20 answer and told the employee that as an EXCEPTION, as a new client, the site employee paid me ANY minimum amount: $ 0.50 to give me a CHANCE to WIN with full confidence that I, as a newcomer, would lose 99%, but when I TAKEN 1 PLACE, all site employees were in SHOCK and for this reason I was asked to wait another 24 hours after waiting 48 hours for the MANAGERS and staff of the site to discuss this RARE and UNUSUAL SITUATION, because all the new ones lost 120% to the many thousands of professional tournament players who are used to always winning. And after a long dispute between me and the staff and MANAGERS of the site in the chat and in my gmail mail. The case ended with the fact that for some reason they PRINCIPALLY stubbornly and brazenly stood their ground. I even suggested to them that if I can stop playing my 800 TOR and turn the bonus money into real money, then I will let them withdraw those $20 introductory money from my real account if I win, but they answered me with some kind of philosophical dimogogy and all the time pointing out the conditions of the site and specifically relying on their main reason: THE FREE TOURNAMENT IS ALLOWED ONLY TO PARTICIPANTS WHO MADE THE MINIMUM AMOUNT FOR 30 DAYS, I wrote them in response that: THEIR SITE STAFF MADE THE MINIMUM DEPOSIT FOR ME TSVE EXCEPTIONS AS A NEW CUSTOMER, But because of their REPUTATION because of GREED and ALLOCITY they firmly told me that they are 200% right in their IMPRESENT and LOW MEAN ACTIONS. I took a screenshot of the entire conversation from their chat and told them that I, using these SCREENS as PROOF OF THEIR FRAUD, will contact the relevant ORGANIZATIONS in order to fully EXPOSE and PENALIZE, I offered them options for solving this problem, YIELDING, but now I PRINCIPALLY wish not only to receive your winnings

The rest of all information and screen files are in my dialogue with your colleague Thomas

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Be sure they will answer you, all because CASINO GURU is far from a one-day site for you, they very well understand who they are currently dealing with and perfectly understand what they are risking, because you should not ignore and upset the GLOBAL SAGE GURU

Dear Rod575777,

I regret to inform you that the casino has not responded to our efforts. Unfortunately, since the casino is licensed in Panama, there is very little we can do in this situation. Moreover, the casino's safety index is already quite poor, and it is unlikely that you can file a complaint with Panama's licensing authority. Therefore, I apologize, but we have no choice but to consider this complaint unresolved. I am sorry that we are unable to provide further assistance in this matter.