Wild Casino - Player's deposits have been confiscated while self-excluded.

I have been on self exscusion program since febuaray 14 th 2023 while almost every siite but couple have blocked me a international online casino wild casino has taken my deposits not following rules laws of responsible gambling laws rules know your customer gamblimg addiction on self exsclusion program i didn't know that my self exsclusion program in indiana included internet self exsclusion too till I contacted the gaming commision tryi g to get myself on internet self exsclusion they informed me i.was already on it now this casino not licensed to operate in state of indiana had illigally taken my deposits while on self exsclusion program not caring at all when in Live chats on website at wild casino ive expressed problems as gambling addict they do not in any way care ive taken first steps in emailed them explaing my problem.of being on self exsclusion program and asking for refund they have taking over 140,000 of deposits from me causing more harm then they even know extremely unfair to me considering I had drove myself downtown on febuaray 14th 2023 to get on self exsclusion program still on it to get help from gambling problem only it just got even worse this company wild cadino.doesnt follow any rules of gamblimg laws or care about anybody that deposits money at there website wild casino its very very damaging to a person who has a problem.and they just taking there money very large amounts of it in very short time not questioning a thing or caring what it's doing to.person whos more then obvious gambling addiction to there family kids heartless very heartless ive emailed them in first steps explains to them.my self exsclusion program im.on it you've been damaging me in so many way taking my deposits I deserve a refund im.waiting to here response im.sure they could honestly careless

Dear leslieroller327,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

Are you self-excluded through the Indiana Voluntary Exclusion Program at https://www.in.gov/igc/voluntary-exclusion-program/? As stated on the website, this program applies only to Indiana casinos. Have you requested self-exclusion from any other program or licensing authority?

Additionally, have you requested self-exclusion from this casino?

Could you please share your communication with the casino regarding the self-exclusion? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

Thank you very much in advance. 

Best regards, 

Dominika

Dear leslieroller327,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.