The player from Russia filed a complaint regarding the delayed withdrawal of funds, despite having a verified account and completing the necessary verification process. He urged for a quicker resolution, as he had observed that complaints often expedited the withdrawal process. The issue was resolved with the withdrawal being successfully processed and the player confirming receipt of his funds.
Weiss Casino - Player’s withdrawal is delayed.
Amount: $200
Weiss Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
11 hours ago
Public
Public
2 days ago
Translation
Good day. I would like to file a complaint against the casino for the delayed withdrawal of funds. Let me explain why. I am patient, but I've noticed on all forums that if I don't file a complaint, the casino will keep delaying the withdrawal. Please speed up the process and reduce the timeframe. My account is verified. I've completed the verification and made a deposit and played through it at x1. I ask for your assistance. Thank you in advance.
Automatic translation:
Public
Public
yesterday
Dear sigma74547,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
- Could you please advise when exactly you requested this withdrawal?
- Have you made any successful withdrawals before?
Thank you in advance for your reply.
Best regards,
Kristina
Public
Public
yesterday
Translation
The withdrawal hasn't arrived yet. Yesterday I asked what stage my withdrawal was at. They said it was being reviewed. I don't think it can be reviewed for that long. Or they process payments manually, I don't understand.
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Public
Public
yesterday
Translation
It's not normal for a crypto casino that withdrawals take so long to be honest
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Public
Public
yesterday
Translation
I deposited 7.80 USDT I won back x1 and put it on withdrawal via crypto wallet. The first time they rejected me I asked what was the matter they told me to put it again
Automatic translation:
Public
Public
yesterday
Translation
I have had my funds withdrawn. The issue is closed, thank you.
Automatic translation:
Public
Public
11 hours ago
Dear sigma74547,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Kristina
Casino.Guru
