HomeComplaints

Have you been treated unfairly by a casino? We can help you now!

Submit your complaint and let the Casino Guru team assist you.
  • A dedicated mediator will be assigned to your case
  • Our expert will fairly evaluate the situation
  • Our direct casino contacts can contribute to successful resolution
null
All38,239Opened1,022Unresolved4,891Resolved11,987Rejected20,339
Active filters: Casino:
Clear all filters
Sort
Our verdict Case closed

Nine Casino - Player claims that payment has been delayed.

Resolved Submitted: 08 Jul 2023
Disputed amount: €150
Safety Index:High
Our verdict Case closed

Neospin Casino - Withdrawal of player's winnings has been delayed.

Resolved Submitted: 08 Jul 2023
Disputed amount: €1,000
Safety Index:Above average
Our verdict Player stopped responding

1win Casino - Player's withdrawals keep getting canceled.

Closed Submitted: 08 Jul 2023
Disputed amount: Mex$1,100
Safety Index:High
Our verdict Other

Suprabets Casino - Player's account has been blocked during the withdrawal attempt.

Closed Submitted: 08 Jul 2023
Disputed amount: 1,084 R$
Safety Index:Low
Our verdict Player stopped responding

XL Casino - Player is experiencing a withdrawal issue.

Closed Submitted: 08 Jul 2023
Disputed amount: £2,000
Safety Index:Above average
Our verdict Case closed

Divas Luck Casino - Player’s winnings haven’t been received yet.

Resolved Submitted: 08 Jul 2023
Disputed amount: €470
Safety Index:Very low
Our verdict Player stopped responding

Lucky7even Casino - Player's deposit is under investigation.

Closed Submitted: 08 Jul 2023
Disputed amount: €30
Safety Index:High
Our verdict No reaction policy

Wunderwins Casino - Player's withdrawal is delayed for over 15 days.

Unresolved Submitted: 08 Jul 2023
Black points: 54
Disputed amount: €277
Safety Index:Below average
Our verdict Player stopped responding

BitWin Casino - Player's deposit has not been credited to his account.

Closed Submitted: 08 Jul 2023
Disputed amount: €36
Safety Index:Above average
Our verdict Other

Pedalada10 Casino - Player’s verified account has been blocked.

Closed Submitted: 07 Jul 2023
Disputed amount: 1,500 R$
Safety Index:Below average
Show more complaints (+10)
Showing 26,291 - 26,300 of 38,239 complaints
1...2,629 2,630 2,631...3,824
Go to pageof 3,824 pages
Online Casino Complaint Resolution Center – Casino Guru
Top pages
Trending pages
Casino Guru
About us
Casino Guru Academy
null

Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

Global Self-Exclusion Initiative
null

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.

Gamtegrity
null

A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.

Casino Guru Awards
null

An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.

Play responsibly and in moderation.

Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2026

Casino Guru in other languages
Select language
flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or other personal information, try to access your casino or bank account, or request payment for our services.