Mr Fortune Casino Review

The player from Brazil is experiencing difficulties withdrawing her funds. Although it seems as though this issue has been resolved, the complaint was rejected because the player didn't respond to our messages and questions.

The player from the Philippines is experiencing difficulties withdrawing her winnings due to ongoing verification. The complaint was rejected because the player didn't respond to our messages and questions.

The player from British Columbia had been accused of breaching the maximum allowed bet at an online casino. The player insisted that he hadn't placed any large bets and believed the casino was scamming him. He claimed to have contacted the licensing authority and provided some game history, but couldn't provide the complete history or proof of his communication with the authority. As the Complaints Team couldn't proceed without full evidence, the complaint was closed as rejected.

The player from Finland had reported an issue with the casino's KYC process while he was trying to withdraw his €55 winnings. He had been asked to provide photographs of two cards used for deposit, one of which was a virtual card through Skrill and the other a terminated physical card. Despite having provided other verification documents, the player had claimed that the casino kept requesting these specific items. The issue was eventually resolved after the player provided extensive information, including bank statements from the past year.

The player from Serbia had his account blocked by the casino when he tried to withdraw winnings. The casino initially cited the sudden unsupported status of Serbia as the reason for the account closure. When the casino was contacted, the Complaints Team was informed that the account block was a mistake and the player's account had been reactivated. The player was then able to submit a withdrawal request. However, the withdrawal request was put on hold because of incomplete KYC verification. After the player had provided the necessary documents, the casino confirmed receipt and proceeded with the withdrawal process. The player confirmed the receipt of his winnings and the casino confirmed that the player could continue playing on their platform. The issue had been resolved satisfactorily.

The player from Finland had faced an issue with the withdrawal of winnings derived from a 'free cash' bonus at an online casino. After reaching a balance of 99€, the casino had voided the winnings due to the bonus being 'expired', although there was no clear indication of it being a bonus or its terms. The casino had acknowledged that their decision to void the winnings due to the bonus expiration clause was not fair to the player, and had agreed to reinstate the player's winnings and process a payout, once the player had completed the required KYC procedure. After the casino had reinstated the winnings, the player had confirmed receipt of the payout, resolving the issue.

The player from Canada had had issues withdrawing $1200 from his account at Galactic Wins Casino. The casino had cancelled his withdrawal request, citing a violation of bonus fund terms and conditions. Despite the player having forfeited the bonus funds, the casino had not responded and his balance had been reduced to $5. After the Complaints Team had intervened, the casino had provided game history and claimed that the player had violated their bonus terms by playing non-allowed games. The player had disputed this, stating he had been using real funds. The casino had agreed to pay out $100, the maximum cash-out for the promotion claimed. The player had been dissatisfied but had accepted the offer due to the casino's low rating and number of open complaints. The payment had been successfully transferred to the player.

The player from Finland had raised a complaint against Galactic Wins Casino, stating that they had limited his payout to 100 euros from his 386 euros win. He had claimed that the casino had justified this by saying he played 'forbidden' games. After discussing the issue with both parties and gathering all the necessary details, we asked them to reconsider their decision because we considered the casino's decision to confiscate the user's winnings unjustified. Subsequently, the casino agreed to return the rest of the player's winnings. The player had confirmed that he received the disputed amount, resolving the issue.

The player from Brazil had been facing difficulties attempting to withdraw winnings from the casino. Despite assurances from the casino that the withdrawal would be processed, the funds had not arrived. After the complaints team's intervention and a series of communications, the player confirmed that she had received her winnings, albeit with a deduction of 358 reais. Consequently, we marked the complaint as 'resolved'.

The player from Finland had been waiting for a withdrawal for less than two weeks. Unfortunately, his payout hadn't been received by that time. After he submitted his complaint, he confirmed that he had completed the KYC process and the casino had approved his withdrawal. The player had requested an extension of the complaint timer to 7 days. Later, he notified us that the casino had paid out his winnings. Consequently, we had marked the complaint as 'resolved' in our system.

The player from India had signed up with Galacticwins.com and had won Rs. 25,000 INR. When she tried to withdraw her winnings, she was informed that her withdrawal had been cancelled due to betting on non-allowed games. Despite her attempts to contact support, she had received unsatisfactory responses. Upon reviewing the case, we contacted the casino for confirmation. The casino responded by stating that the player had been informed of the Terms and Conditions of the promotion in various ways, including through emails and on the promotion page. They further confirmed that the player had placed bets on Live Casino while her wager requirement was still active, which led to the decline of her withdrawal request. We had suggested that the casino should restrict games that cannot be played with a bonus at the software level to avoid such issues. The player had proposed a compromise, asking the casino to deduct winnings related to non-allowed games and reinstate the remaining winnings. As a goodwill gesture, the casino had agreed to pay the maximum cash-out amount of Rs. 5,000 INR as per the bonus terms and conditions. The player had accepted this resolution, and the complaint had been marked as resolved.

The player from Japan reports a month-long delay in withdrawal from the casino. Despite assurances that a transaction would be completed, the withdrawal is still not processed. This is the second such delay that the player has encountered. Since the casino confirmed issues with the payment provider had been fixed and the funds successfully transferred to the player, we closed the case as resolved.

The player from Japan requested a withdrawal of $168 via bank transfer but was asked to try to withdraw using different payment methods. The player confirmed that after he deposited 5 dollars to the casino he was able to withdraw sucessfully.

The player from Finland waited five days for his account to be verified. After submitting this complaint, the verification was successful. However, the player received a message from the casino that his winnings were voided because he breached the maximum bet rule when playing with a bonus. Although the player did breach the max bet rule on one occasion, we were able to help find a compromise, and the casino made a decent compensation offer that the player accepted. The player confirmed that the complaint has been resolved successfully.

The player from Ecuador requested a withdrawal more than two weeks prior to submitting this complaint. Unfortunately, the winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from South Africa is experiencing difficulties withdrawing her winnings due to ongoing verification. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from South Africa has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Japan is experiencing difficulties withdrawing his winnings due to ongoing verification. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player's dissatisfied with his bonus as he claims that his free spins should have a different value. The casino responded and stated that the player was correct, and that they were attempting to solve the issue which was caused by a technical problem. In the meantime, the casino offered the player a cash bonus alternative so that they did not have to wait any longer. The player declined this offer, and so it was agreed that the player's deposit would be returned to them instead. Once the deposit had been received, the complaint was resolved.

The player from South Africa has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from South Africa requested a withdrawal, but it has not been processed. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Finland was informed that her winnings were confiscated because she played a restricted game while having an active bonus. After a discussion with the casino, the player's winnings were refunded and the issue was resolved.

The player from Andorra had reported a delay in her withdrawal process from an online casino since the 4th, despite having confirmed her details. She had submitted the necessary identity verification documents, including ID and card photos, as requested by the casino. The casino had been sending repeated confirmation emails, which had raised her suspicions. We had advised the player to wait for an additional 8 days to allow the casino two full weeks to process the payment. The casino had informed her that withdrawals were processed within 3 to 5 business days after account verification. Eventually, the player confirmed that the casino had processed her payment. The issue had been successfully resolved, and the complaint had been closed in our system.

The player from British Columbia had an issue with his winnings being confiscated due to allegedly exceeding the max bet, which he had disputed. Despite the casino's claim, the player had insisted he never bet over one dollar and felt he had been treated unfairly. After a series of exchanges and investigations, the casino had admitted to a misunderstanding and agreed to pay out the maximum allowed winnings from the claimed free spins bonus, totaling 95 CAD. The player had accepted this resolution. The casino had then requested additional documents from the player for verification purposes, which he had provided. After the successful completion of the KYC procedure, the casino had confirmed the payout. The player had confirmed receipt of the payout and expressed his gratitude for the resolution of his complaint.

The player from Brazil had requested a withdrawal prior to submitting this complaint. Unfortunately, his winnings hadn't been received yet. After the complaint was submitted, we advised the player to wait for at least 14 days, as it was usual for withdrawals to take some time due to KYC verification or high volume of withdrawal requests. We extended the timer for resolution by 7 days. The player later confirmed that the issue had been resolved and he had received his winnings. Therefore, we marked the complaint as 'resolved' in our system.

The player from Chile is experiencing issues with account verification, despite submitting the requested documents four times. The casino has since blocked the player's account. The issue has been resolved successfully.

A player from British Columbia has encountered issues with several games not loading after depositing money to access promotional free spins. She has contacted tech support multiple times, but the issues remain unresolved. During the investigation, the casino informed us that they would be closing their operations. As a result, they offered the player a refund which was confirmed received. We closed the complaint as resolved.

The player from Japan has been struggling with withdrawal from the casino. The player's withdrawal request of ¥25000 was accepted but never delivered. The casino requested additional information and deposit in a different system, pushing the player to question the reliability of the casino. The issue has been resolved successfully.

The player from Japan was experiencing difficulties withdrawing his funds due to the limited availability of payment methods. The player has received the payment, and the complaint was closed as "resolved".

The player's self-exclusion failed as she was able to reopen her account. The original self-exclusion was not valid due to a technical issue. The casino refunded the player's deposits for the erroneously activated self-exclusion period and permanently closed her player account. The process took one week from the moment the casino was informed of the problem. The complaint is resolved.

The player from Brazil had faced difficulties withdrawing winnings of 304 reais. The casino had repeatedly requested multiple proofs for his account and deposits. The player had been frustrated due to the unavailability of the payout option via Pix, despite the casino accepting payments through it. After an extended back-and-forth with the casino, the player was eventually been able to receive his payout.

The player from Brazil had won R$ 3,380 and had met the rollover requirement. However, despite having transferred the winnings to his bank account four days prior, he had not received the funds. The player had attempted to contact the casino via chat but had received no response. After reviewing the case, we contacted the casino for clarification. The casino initially declined the withdrawal due to irregular play, but after further review, offered to pay the maximum winnings for the bonus the player had claimed (R$ 500). The player accepted this offer, and we marked the complaint as resolved.

The player from Brazil had won 72 reais from free spins and had completed the required rollover. Despite having followed the rules, his withdrawal request for 100 reais was not addressed. The player had previously made deposits at the casino and had a verified account. The player later confirmed that he had received the 100 reais and an additional 412 reais he had requested. We had concluded the case as resolved after the player confirmed receipt of his winnings.

The player from Canada was looking to withdraw winnings of $1,200. The process was delayed for different reasons, from an issue of differing addresses, to blurry ID. We contacted the casino and found out that the player was asked to provide the copy of a credit card which turned out to be a prepaid card, and the player had destroyed it. Nonetheless, the casino approved the withdrawal request later and the player confirmed receiving the money, therefore we closed the complaint as resolved.

The player from Brazil has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.