WinOlot Casino Review

The player from Spain, who was battling a gambling addiction, had repeatedly asked the casino to close his account. Despite these requests, the account remained open and the player continued to deposit funds. We had provided the player with detailed instructions on how to apply for self-exclusion and requested further communication to proceed with the complaint. However, due to a lack of response from the player, we were forced to reject the complaint. The player retained the option to reopen this complaint in the future.

An Austrian player had experienced withdrawal delays at an online casino. Even after submitting all necessary documentation, three payment methods had failed for his withdrawals. We reached out to the player for more information, but the player did not respond. As a result, we were unable to further investigate and had to reject the complaint.

The player from Germany requested self-exclusion due to a gambling addiction. Despite this, she was still able to deposit €90 at the casino, indicating the request for self-exclusion was ignored. She has asked the casino for a refund.

The player from Spain had requested a permanent self-exclusion from WinOlot Casino due to his gambling addiction. Despite his request, his account had remained active even 24 hours later. He had been informed by the casino that the process could take up to 10 days. The player had continued to deposit money and play during this period. After multiple communications between the player, the casino, and the Complaints Team, the casino finally closed the player's account. The Complaints Team had advised the player to seek professional help for his gambling addiction. The issue was eventually resolved with the closure of the player's account.

The player from Germany had issues with the withdrawal process. Despite having submitted all necessary documents, the casino was unresponsive, had not verified the account, and had not processed the withdrawal. The player claimed that the casino accused him of bonus manipulation and confiscated his winnings. We had asked the player for a detailed transaction and bet history to investigate the case further. However, due to the player's lack of response to our inquiries, we were unable to proceed with the investigation and had to reject the complaint.

The player from Germany, who was struggling with a gambling addiction, had been trying to close her account with the online casino. Despite numerous attempts to contact support and initiate self-exclusion, the casino had not suspended her account. The player had also not received any email responses from the casino. She had expressed frustration with the casino's request for documents to verify her identity before closing the account, as she did not have the required documents. After discussing with the Complaints Team, the player decided not to pursue the case further and requested the complaint to be closed per the player's request.

The player from Spain had requested a withdrawal of €5000 from the online casino, which had been pending for four business days, despite having provided all necessary documents. The player had also complained about the lack of response from the casino's customer service. After the player expressed the payment was processed, we rejected the complaint since we didn't learn if the entire amount was received.