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OverviewBonusesUser reviews4Safety Index explainedDiscussion48Payment methods23
Warning:Unfair maximum win rule based on the total amount of deposits
This casino has an unfair rule, which restricts how much players can win based on their total deposited amount (even when playing without a bonus). If you only deposit a small amount, your potential winnings will be restricted.
Warning:No Reaction Policy for complaints
This casino refuses to assist in resolving any players’ complaints. All of our previous attempts to establish any cooperation were overlooked. Therefore, the majority of newly submitted complaints are marked as unresolved and have a negative impact on the casino’s rating.
Important:
Casino may confiscate money from dormant accounts
This casino deducts the entire balance (or a very large regular dormant account fee) from player accounts that have been inactive for a certain period of time (24 to 36 months).
Golden Genie Casino Review
Our expert casino review team has carefully analysed Golden Genie Casino in this review and evaluated its positives and negatives using our casino review process. They considered the fairness of the casino's Terms and Conditions, licenses, complaints from existing players, customer support, limits, and other important factors to figure out whether this casino is safe and legit, an outright scam, or somewhere in between.
Based on these markers, we have calculated the Safety Index, a score that summarizes our analysis of the safety and fairness of online casinos. With a higher Safety Index, your chances of playing and receiving winnings without complications increase. Golden Genie Casino has a Very low Safety Index of 1.0, which means it ranks very low in terms of fairness and safety according to our methodology. Take a look at our full Golden Genie Casino review, which offers useful insights to determine whether this casino suits your requirements and preferences.
Safety Index of Golden Genie Casino – Is it fair and safe?
We measure a casino's Safety Index by employing a multifaceted formula that takes into the account an abundance of information collected and evaluated in our complex review. These consist of the estimated size of the casino, its T&Cs, complaints from the players, blacklists, and many others.
In our Golden Genie Casino review, we carefully went through and inspected the Terms and Conditions of Golden Genie Casino. We uncovered some rules or clauses we did not like and we consider the T&Cs to be unfair. Unfair or predatory rules could be exploited in order to avoid paying out the players' winnings to them. Seeing as we have found some serious issues regarding the fairness of this casino's T&Cs, we encourage you to look for a different casino with fairer T&Cs, or to at least proceed with caution.
According to our approximate calculation or collected information, Golden Genie Casino is an average-sized online casino. This casino has a very high value of denied payouts in player complaints with respect to its size. In our evaluation, we factor in both the casinos' size and player complaints, recognizing that larger casinos, having more players, often face a higher number of complaints.
As far as we know, no relevant casino blacklists include Golden Genie Casino. In case a casino is featured on a blacklist, including our own Casino Guru blacklist, it's likely that the casino has committed wrongdoings towards its customers. Thus, we encourage players to bear this in mind when deciding on which online casino to play at.
All in all, when combined with other factors that come into play in our review, Golden Genie Casino has landed a Very low Safety Index of 1.0. We highly encourage players to avoid this casino and seek out one with a higher Safety Index.
Golden Genie Casino Terms and Conditions
Whenever we assess online casinos, we thoroughly examine each casino's Terms and Conditions to determine their level of fairness. Many of them have T&Cs that contain rules and clauses that we view as unfair or plain predatory, since they can be held against players as a basis for withholding their winnings in certain circumstances.
We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of Golden Genie Casino to be unfair.
Note: Please take a look at our particular findings from the T&Cs examination here.
Player complaints about Golden Genie Casino
Player complaints are a crucial component of our casino review process since they provide us with a clear understanding of difficulties faced by players and the way that casinos deal with them. We examine all complaints submitted through our Complaint Resolution Center, and also those we collect from other sources when calculating each casino's Safety Index.
We currently have 27 complaints about this casino in our database. Because of these complaints, we've given this casino 8,319 black points in total. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.
Golden Genie Casino user feedback and reviews
Casino Guru allows users to review and rate online casinos to share their experiences, views, and feedback. These allow us to calculate a general user feedback score that falls between Terrible and Excellent.
So far, we have received only 4 player reviews of Golden Genie Casino, which is why this casino does not have a user satisfaction score yet. The score is computed only when a casino has accumulated 15 or more reviews. The reviews are available on this page in the User reviews section.
Note: Remember that user reviews might not be the most accurate representation of the casino's quality. There have been cases of casinos writing fake reviews to improve their user feedback score. Alternatively, there have also been cases of dissatisfied players who left multiple negative reviews to damage the casino's reputation. We do our best to filter these out and calculate a representative user feedback score; however, just to be safe, we do not include user feedback in our Safety Index calculation.
Golden Genie Casino company data and licenses
Golden Genie Casino is owned by Golden Genie LTD and has estimated annual revenues higher than $1,000,000. Based on the revenues, we consider it to be a small to medium-sized online casino.
Golden Genie Casino holds licenses issued by licensing authorities in these countries or regions: Curaçao (Curaçao Gaming Control Board), Mexico.
Win and withdrawal limits, payment options
Golden Genie Casino accepts deposits via 23 payment methods. This includes: Neteller, Skrill, PaysafeCard, Mastercard, VISA, SOFORT Überweisung, Przelewy24, Neosurf, Bitcoin (BTC), Bank transfer, Flexepin, Instant Bank Transfer, Dogecoin (DOGE), WebPayz, PIX, Revolut, UTORG, Tether (USDT), Litecoin (LTC), Ethereum (ETH), SEPA, Cashlib, Pay With Click.
Winnings and withdrawals are typically regulated by limits set by the casino. In many instances, the limits are high enough to not impact the majority of players. However, certain casinos impose win or withdrawal restrictions that may be quite limiting. That's why we always examine these aspects in our casino reviews. The information regarding the casino's win and withdrawal limits is displayed in the table below.
Withdrawal limits
Win limits
EUR 5,000 per week
No win limit
Note: It is likely that not all of the payment methods listed above are suitable for both deposits and withdrawals. Furthermore, certain payment options may only be available in specific countries.
Languages and customer support options
Members of our casino review team collect information about customer support and available languages when reviewing online casinos. In the table below, you can see an overview of language options at Golden Genie Casino.
Language
Website
Customer support
Live chat
English
24/7
Spanish
Portuguese
German
Swedish
Italian
French
Members of our casino review team contacted the casino's representatives to learn how helpful, professional, and quick their responses are. We find customer support important, since its purpose is to help you resolve any issues you might experience, such as registration at Golden Genie Casino, account management, withdrawal process, etc. According to our tests and collected information, Golden Genie Casino has a slow or bad customer support.
Slots and casino games at Golden Genie Casino
Golden Genie Casino has these types of casino games on offer: Slots, Roulette, Blackjack, Video poker, Bingo, Baccarat, Jackpot games, Live games, Keno, Other card games, Other games, Crash games, Live baccarat, Live blackjack, Other live games, Live poker, Live roulette.
Games from 33 casino game providers are available. This includes NetEnt, Nolimit City, Apricot (Microgaming), Playtech, Play'n GO, Merkur Gaming, IGT, Quickspin, Yggdrasil Gaming, Igrosoft, Betsoft Gaming, Playson, Amatic, Push Gaming, Wazdan, Red Rake Gaming, Tom Horn, Booongo (BNG), Relax Gaming, Smartsoft Gaming, Platipus, Kajot, Apollo Games, Elbet, Konami, Spribe, InOut, EGT Digital, Aristocrat, Vivo Gaming, Hacksaw Gaming, Netgame, Amusnet (EGT).
Golden Genie Casino bonus offers and codes
Online casinos give bonuses to both new and existing players in order to gain new customers and encourage them to play. In 'Bonuses' section of this review, you'll currently find 5 bonuses from Golden Genie Casino based on the data from our database.
Note: In case you are looking for more information about this casino's bonus offers, visit our Golden Genie Casino bonuses page.
If requested withdrawal amount is 5x or more than a players’ lifetime deposits, withdrawal amount will be released in lots of up to 5000 credits per week (the remaining amount will remain in an account until further eligible withdrawal)
Browse all bonuses offered by Golden Genie Casino, including their no deposit bonus offers and first deposit welcome bonuses.
Casino Guru
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User reviews
(4)
User reviews of Golden Genie Casino
This is a place to share experience with Golden Genie Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
Worse site ever. Avoid avoid avoid. They take your money don’t get back to you this site is a scam!!! Disgusting robbing bastards. They won’t even let you close your account.
I have been waiting over a week now for my winnings from golde genie and there sister site spinland.bet when I go to live chat I get the same response and they just cut you off, very bad previous withdrawals have been very quick so I don't know what is happening
Tried withdrawaling money on march 20th 2024 Not heard a thing ic this site u carnt message them as no luve chat and email is fake don't join its defo a scam robbing people
Spam site
Safety Index explained
Safety Index of Golden Genie Casino explained
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Golden Genie Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
Safety Index:Very low1.0/10
Medium-sized casino, based on our research and estimates
We consider the casino's T&Cs to be unfair
Not found on any relevant casino blacklist
Very high value of withheld winnings in player complaints in relation to the casino's size
We also considered other factors, which had a negative impact on the casino's Safety Index
Warning:Unfair maximum win rule based on the total amount of deposits
This casino has an unfair rule, which restricts how much players can win based on their total deposited amount (even when playing without a bonus). If you only deposit a small amount, your potential winnings will be restricted.
Warning:No Reaction Policy for complaints
This casino refuses to assist in resolving any players’ complaints. All of our previous attempts to establish any cooperation were overlooked. Therefore, the majority of newly submitted complaints are marked as unresolved and have a negative impact on the casino’s rating.
Important:
Casino may confiscate money from dormant accounts
This casino deducts the entire balance (or a very large regular dormant account fee) from player accounts that have been inactive for a certain period of time (24 to 36 months).
Unfair terms and conditions
Common bonus hunting strategies may be seen as a serious T&C violation
T&C copied from the casino's website (in English):
Why we find the bolded part of the rule unfair
T&C copied from the casino's website (in English):
Why we find the bolded part of the rule unfair
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Rule that basically gives the operator the right to act (even confiscate winnings) without valid justification
T&C copied from the casino's website (in English):
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Low-risk play may lead to winnings being confiscated
T&C copied from the casino's website (in English):
Why we find the bolded part of the rule unfair
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Max win based on deposits
T&C copied from the casino's website (in English):
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Detection of some betting techniques while wagering bonuses may result in confiscated winnings
T&C copied from the casino's website (in English):
Why we find the bolded part of the rule unfair
T&C copied from the casino's website (in English):
Why we find the bolded part of the rule unfair
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Casino voids gaming account balances after less than four years of account inactivity
T&C copied from the casino's website (in English):
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Low-risk play may lead to winnings being confiscated
T&C copied from the casino's website (in English):
Why we find the bolded part of the rule unfair
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Other factors
Operates with an unverifiable license
Slow or bad customer support
Complaints about Golden Genie Casino and related casinos
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