Golden Genie Casino Review

The player from the United Kingdom has been unsuccessfully attempting to withdraw winnings of approximately £350 since March 2024. The casino lacks functioning live chat and their emails bounce back, hence the player is unable to contact them regarding the issue.

A player from the UK had been waiting for her withdrawal for two weeks without a clear explanation or responsive communication from the casino. Despite her account having been verified and her winnings having come from real money deposits, the casino had failed to process her withdrawal. We had attempted to contact the casino multiple times but received no response. Since the casino operated without a valid license and didn't refer to any Alternative Dispute Resolution (ADR) service, there was no gaming authority to appeal to. The complaint had been marked as 'unresolved', which might have negatively affected the casino's rating. We had advised the player to choose casinos based on their reviews and ratings in the future.

The player from the United Kingdom had made a withdrawal over seven weeks ago but had not received any funds. The casino's representatives had repeatedly shut down the chat and offered no specific reason for the delay. The withdrawal remained pending on the player's account. Despite her account being verified, her documents had not been. This was her first withdrawal request and she had used an active bonus to accumulate her winnings. Her husband, who also had an account at the same casino, had successfully made withdrawals. We had attempted to contact the casino multiple times but received no response. As the casino operated without a valid license and did not refer to any ADR service, we marked the complaint as 'unresolved'. We had advised the player to choose casinos based on their reviews and ratings in the future.

The player from Italy had a withdrawal pending since January 3rd. Despite having contacted customer service, he had received no progress updates. His account was verified, and the withdrawal didn't involve any bonus usage. It was his first time playing at this casino and he had not made any previous withdrawals. His account was not blocked. Despite our team's efforts to contact the casino and resolve the issue, there was no response from the casino. As the casino operated without a valid license and didn't refer to any ADR service, we were unable to take the issue to a gaming authority. The complaint was marked as 'unresolved' in our system which might have negatively affected the casino's rating.

The player from the United Kingdom had been waiting for a withdrawal for less than two weeks. Unfortunately, her payout had not been received yet. The Complaints Team had informed the player that withdrawal processing could take up to 14 days and might be delayed due to KYC verification or a high volume of withdrawal requests. The player had been advised to wait and cooperate with the casino. The Complaints Team extended the response time by 7 days, but the player did not respond. As a result, we were unable to investigate further and had to reject the complaint.

The player from the UK had deposited £450 and won additional funds. They had requested a £550 withdrawal which was initially marked as completed but then cancelled and the funds were returned to their account. The player had been unable to contact the casino for support. The player had confirmed that their account was verified and they had not used any bonuses. Despite efforts from the Complaints Team to contact the casino, there had been no response. The casino had been operating without a valid license, leaving no gaming authority to turn to. The complaint had been marked as 'unresolved'.

The player from Finland had been waiting for the withdrawal of 978 euros from Golden Genie Casino for over 42 business days, which exceeded the mentioned period of 7-21 business days. The casino had cited unspecified delays and claimed the right to prolong the withdrawal process. The player had used a welcome bonus to accumulate the winnings. Despite our multiple attempts to contact the casino, there was no response. The casino was operating without a valid license, therefore, we marked the complaint as 'unresolved' due to the lack of cooperation from the casino's side.

The player from Germany had initiated a withdrawal request from GoldenGenie Casino after making three deposits. The following day, the player's account was closed and support had not responded to the player's inquiries. The player had provided all necessary information and a screenshot to prove account verification. Despite our efforts, the casino had not responded to the complaint. As a result, we had closed the complaint as 'unresolved', which would negatively affect the casino's rating. The casino was unlicensed, which limited further action. The player had been advised to contact us if the casino reached out to him.