The player from the United Kingdom has been waiting nearly six weeks for a withdrawal request submitted a month ago, receiving repeated excuses from the casino without resolution.
Golden Genie Casino - Player's withdrawal is delayed.
Opened
Current status
Waiting for player to reply
6d 4h 39m 19s
Golden Genie Casino
Safety Index 0.9 Very lowCase summary
Discussion
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Public
4 days ago
I've been waiting for my withdrawal for nearly 6 weeks they just keep coming with the same excuse I've never known a site like it
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19 hours ago
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19 hours ago
Dear Kev84,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals from the casino in the past?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with the help of a bonus?
- Could you please share with me a screenshot of the payout request and any recent communication between you and support regarding the delay? Post screenshots here or send the information to my email at tomas@casino.guru
Thank you very much in advance for your reply.
Best regards,
Tomas
