Golden Genie Casino - Player’s withdrawal has been delayed.

I requested a withdrawal on 19th Feb. it has been 6 weeks and 29 business days since I made the request. Each time I contact the help chat I get given all manner of excuses, wait 21 days, finance team are inundated, extra security steps required list just goes on and on and on. According to help 8 reminders have been ‘sent’ to the finance team. Online help won’t give a timeframe just provide AI generated response la to get rid of you. Winnings were won from deposited cash and I’ve taken no bonus. Just keep being told to be patient. Well my patience has run out. Feel like I’m being scammed. Please help.

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Dear Wookie50,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of the many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it, and I also genuinely hope that your winnings will be sent to you eventually.

• Could you please forward a screenshot of your withdrawal request to tomas@casino.guru?

Thank you in advance for your cooperation and reply.

Best regards,

Tomas

Dear Player,

Unfortunately, I would like to inform you that since this casino has 10+ cases closed as "No Reaction Policy", we are forced to close your complaint as "unresolved".

This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue; however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Golden Genie Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members.

Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Golden Genie Casino. I wish I could be of more help. The casino can reopen this complaint anytime.