The player from the United Kingdom has been waiting for three months to withdraw funds and only receives responses about delays in checks without any additional information.
Golden Genie Casino - Player's withdrawal is delayed.
Opened
Current status
Waiting for player to reply
6d 23h 19m 5s
Golden Genie Casino
Safety Index 0.9 Very lowCase summary
Discussion
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40 minutes ago
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40 minutes ago
Dear Neilo87,
Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?
- Do I understand correctly that this complaint is about a delayed withdrawal?
- Have you made any successful withdrawals from your account previously?
- Can you confirm that your KYC verification was completed?
- Were your winnings accumulated while a bonus was active, or without an active bonus? If a bonus was active, please specify which one.
Thank you in advance for your reply.
Best regards,
Kristina
