OverviewBonusesUser reviews3Safety Index explainedDiscussion1Payment methods12
Important:
Casino may confiscate money from dormant accounts
This casino deducts the entire balance (or a very large regular dormant account fee) from player accounts that have been inactive for a short period of time (3 to 6 months).
Our expert casino review team has carefully analysed Casino Heroes in this review and evaluated its positives and negatives using our casino review process. They considered the fairness of the casino's Terms and Conditions, licenses, complaints from existing players, customer support, limits, and other important factors to figure out whether this casino is safe and legit, an outright scam, or somewhere in between.
Based on these markers, we have calculated the Safety Index, a score that summarizes our analysis of the safety and fairness of online casinos. The higher the Safety Index, the greater the assurance of playing and receiving winnings without problems. Casino Heroes has Low Safety Index of 4.6, indicating a bad performance in terms of fairness and safety based on our evaluation criteria. Proceed with reading our Casino Heroes review to learn more about this casino. This will help you make an informed decision about whether this casino is right for you.
Safety Index of Casino Heroes – Is it fair and safe?
To determine a casino's Safety Index, we use a detailed formula that considers a multitude of information gathered and assessed during our comprehensive review process. These include the casino's T&Cs, complaints from players, estimated revenues, blacklists, and many others.
In our review of Casino Heroes, we read and assessed Terms and Conditions of Casino Heroes in-depth. We found some rules or clauses that were not favorable. Based on our findings we consider the T&Cs to be unfair. Unfair or predatory rules can potentially be used against players to justify not paying out winnings to them. As we uncovered some serious issues with the fairness of this casino's T&Cs, we recommend looking for a casino with fairer T&Cs or at least proceeding with caution.
Based upon our estimates and collected information, we consider Casino Heroes a medium-sized online casino. Considering its size, this casino has a high sum of disputed winnings in complaints from players. We factor in a correlation between casino's size and player complaints, because we realize that larger casinos typically tend to receive more complaints on account of increased player count.
We did not find Casino Heroes on any relevant casino blacklists. Casino blacklists, such as our own Casino Guru blacklist, may indicate mistreatment of customers by a casino. Therefore, we recommend players consider these lists when selecting a casino to play at.
All in all, when combined with other factors that come into play in our review, Casino Heroes has landed a Low Safety Index of 4.6. We urge players to refrain from using this casino and search for one with a higher Safety Index instead.
Note: According to our records, Casino Heroes is related to 10 other online casinos. Since we are aware of the connection between these casinos, we have considered the attributes of the linked casinos when calculating the Safety Index of Casino Heroes. They had a negative effect.
Casino Heroes T&Cs
When reviewing online casinos, we thoroughly go over the Terms & Conditions of every casino in order to monitor their fairness. Within the T&Cs of many casinos, we uncover clauses that we deem unfair or potentially predatory. These rules can be used as a reason for not paying out winnings to players in specific scenarios.
We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of Casino Heroes to be unfair.
Note: For further detail on our findings regarding the T&Cs review click here.
Player complaints related to Casino Heroes
Our casino assessment approach relies heavily on player complaints, which provide us with a comprehensive understanding of struggles experienced by players and how casinos address them. When calculating the Safety Index of each casino, we consider all complaints received through our Complaint Resolution Center, as well as those sourced from other channels.
We currently have 5 complaints directly about this casino in our database, as well as 21 complaints about other casinos related to it. Because of these complaints, we've given this casino 6,368 black points in total, out of which 5,246 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.
User feedback and assessment of Casino Heroes
On Casino Guru, players may evaluate and review online casinos to express their ideas, feedback, and experiences. Based on this information, we calculate a total user satisfaction rating that spans from Terrible to Excellent.
The user satisfaction feedback of Casino Heroes shared by 72 users has resulted in a Great User feedback score. Read the reviews in the 'User reviews' part of this page to learn more.
Note: User reviews may not fully reflect the casino’s quality, as some casinos may try to write fake reviews to improve their user feedback score, and there may also be unhappy players writing multiple negative reviews to worsen the casino’s reputation. We try our best to filter them out and generate an unbiased user feedback rating. Nevertheless, we do not consider user feedback when calculating the Safety Index.
Casino Heroes company information and licenses
Casino Heroes belongs to Deep Dive Tech B.V. and has estimated yearly revenues over $1,000,000. Based on the categorization we use, this makes it a small to medium-sized online casino.
Casino Heroes has a gambling license in Curaçao. Their license was granted by Curaçao Gaming Authority.
About payment methods and win and withdrawal limits
Casino Heroes accepts 12 payment options. This includes: VISA, Mastercard, Nordea, OP-Pohjola, OmaSP, Aktia, Säästöpankki, POP Pankki, S-Pankki, Danske Bank, Alandsbanken, Revolut.
Winnings and withdrawals are typically regulated by limits set by the casino. In many instances, the limits are high enough to not impact the majority of players. However, certain casinos impose win or withdrawal restrictions that may be quite limiting. That's why we always examine these aspects in our casino reviews. The information regarding the casino's win and withdrawal limits is displayed in the table below.
Withdrawal limits
Win limits
EUR 14,999 per month
No win limit
Note: Certain payment methods available to players may not be available for making both deposits and withdrawals. Also, some methods may only be available in selected countries.
Languages and customer support options
Members of our casino review team collect information about customer support and available languages when reviewing online casinos. The table below contains information about the languages at Casino Heroes.
Language
Website
Customer support
Live chat
English
Finnish
Members of our casino review team contacted the casino's representatives to learn how helpful, professional, and quick their responses are. Since customer support can assist you with problems related to registration process at Casino Heroes, account problems, withdrawals, or other issues, it holds significant value for us. We would say Casino Heroes has a good customer support based on the responses we have received during our testing.
Slots and casino games at Casino Heroes
You can play these types of games at Casino Heroes: Slots, Roulette, Blackjack, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, Other games, Crash games, Live shows, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.
Titles supplied by 71 casino game providers are available. This includes NetEnt, Novomatic, Nolimit City, Apricot (Microgaming), Play'n GO, Pragmatic Play, Quickspin, Yggdrasil Gaming, Red Tiger Gaming, Thunderkick, Betsoft Gaming, Big Time Gaming, Playson, Evoplay, BGaming, Endorphina, Habanero, Red Rake Gaming, Spinomenal, Booming Games, Belatra Games, Relax Gaming, Jelly, AceRun, Smartsoft Gaming, Turbo Games, Swintt, Win Fast, Felt Gaming, SpinOn, Amigo Gaming, Bulletproof Games, Boomerang Studios, Reflex Gaming, Trigger Button Studios, Spribe, Gamomat, OneTouch, CandleBets, TrueLab Games, Reevo, Bang Bang Games, Mascot Gaming, Onlyplay, Amusnet, Slammer Studios, PGsoft (Pocket Games Soft), Gaming Corps, Penguin King, VoltEnt, Gamebeat, Ela Games, Yolted, Iconic21 (BETER Live), Caleta Gaming, Peter & Sons, AvatarUX, Live88, Kalamba Games, Shady Lady, Popiplay, Apparat Gaming, 155.io, Electric Elephant, Just Slots, Hacksaw Gaming, 4ThePlayer, Netgame, Print Studios, Ruby Play, Ka Gaming.
Bonuses and codes offered by Casino Heroes
Online casinos provide incentives in the form of bonuses to encourage both new and current players to register an account and keep playing. No deposit bonuses and deposit bonuses are the most common categories. While deposit bonuses are only given out once a player makes a deposit, no deposit bonuses or free spins are given to players without requiring them to do so. Nevertheless, other bonus codes, welcome sign-up bonuses, and loyalty programs are also among the promotions offered by casinos.
Our database presently holds 1 bonus from Casino Heroes:
100% up to €100
Please note that some deals could only be available to players from particular regions. To learn more and see which bonuses are available to you, take a look at the 'Bonuses' part of this review.
Browse all bonuses offered by Casino Heroes, including their no deposit bonus offers and first deposit welcome bonuses.
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User reviews
(3)
User reviews of Casino Heroes
This is a place to share experience with Casino Heroes. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
Warning regarding Deep Dive Tech bv casinos that includes Starsplay casino, casino Heroes, boom casino, simple casino.
They have a term that says you are not allowed to use any of their casinos If one of them IS closed due addiction. If you happen to win this term would Be used to void any of your winnings, and bets made. If you loose, then bets won't Be void and deposits totally accepted. This term is only made to be able to get all the money on both ways. This is only profit for these casinos. I haven't seen such a clear behaviour regarding making money from addiction.
No responsibility, no fair solutions
Having terms that basically allows them use addiction, and to Make money due this
I had won €2,925 using a welcome bonus at Casino Heroes. However, after my account was verified, the casino confiscated his winnings without any explanation. I played the maximum bet limit during bonus wagering and provided additional documents to explain my money transactions. Also got reached out to the casino for clarification, but they only stated that their security team had flagged breaches of the casino T&Cs without providing further details or evidence. Now i try to contact the Kahnawake Gaming Commission for further assistance. Also this Casinoheroes site promotes himselfs as "MGA licenced" but its not. I would stay away from this Heroes LTD casinos.
love the concept, the rewards, the ability to buy spins and how easy it is to navigate. Truthfully, it's the blitz mode that keeps me coming back. Fantastic feature. Only negative would be for my deposits and losses I receive next to no offers or communications. Never a reload, nothing. The same on any other casino and I receive a lot.
Safety Index explained
Safety Index of Casino Heroes explained
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Casino Heroes. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
Safety Index:Low4.6/10
Medium-sized casino, based on our research and estimates
We consider the casino's T&Cs to be unfair
Not found on any relevant casino blacklist
High value of withheld winnings in player complaints in relation to the casino's size
We also considered other factors, which had a neutral impact on the casino's Safety Index
Important:
Casino may confiscate money from dormant accounts
This casino deducts the entire balance (or a very large regular dormant account fee) from player accounts that have been inactive for a short period of time (3 to 6 months).
Unfair terms and conditions
Common bonus hunting strategies may be seen as a serious T&C violation
T&C copied from the casino's website (in English):
Read less
Read more
Casino voids gaming account balances after less than 6 months of account inactivity
T&C copied from the casino's website (in English):
Read less
Read more
Complaints about Casino Heroes and related casinos
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