Weiss Casino - Player's verification process is delayed.

Hello. I passed verification a day ago. I put funds for withdrawal. They asked to pass additional verification, I passed it, but it always has the status "processing". I passed the cook verification after painful promises, it flew off, that is, the verification was canceled and asked to pass it again. I passed it. Then they told me to pass it again, but the verification is still hanging. I'm already so tired. They feed me with promises and say that wait a little longer. And so every time I contact them.

I ask when the verification will be done. They tell me that they don't have such information.

I ask you to help me

mail roman.zare****@mail.ru

Nickname in casino SOS*****

They also requested a bank statement and rejected verification again. I uploaded a new passport photo and silence.

Hello roman54787889,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Weiss Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when exactly is the verification process ongoing?
• Which documents have been already approved and which ones not?
• When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

good day. I finally got through. but they promised me to speed up the withdrawal of funds because of the long verification and as a result now there is trouble with the withdrawal

here. I was told that my application will be processed first. I was promised. That's why I will believe them. But I also want you to help speed up the process.

and now they are pushing back on promises and saying to wait a few days

how long does it take you to answer

Guys, where is the help? It's been 3 days already.

Dear roman54787889,

Following a thorough review of your complaint, we are writing to inform you that your withdrawal has been successfully processed. Please confirm this information from your side. Thank you for your patience and understanding.

Sincerely,

WEISS Team

Hello roman54787889,

Please let us know once the money from the casino arrives. Keep in mind that it might take up to 14 days for the money to be fully processed.

Awaiting your response.

Regards,

Nick

Dear roman54787889,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.