AllySpin Casino - Player believes that their withdrawal has been delayed.

Hello casino guru team ,

I have a pending withdrawal since 31/03 and like always the casino is taking forever to process it .

I’ve encountered this problem again not long ago and I had to make a complaint in. Order to get paid

I’m not willing to wait again 14 days before making the complaint .The casino says that it needs 3 days , we are already on the 5th

whats going on with my withdrawal ?

there were no bonus money or anything just a typical withdrawal as the chat says there is not a need to authenticate my account

Dear Michail96,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear Michail96,

Thank you for your patience, and sorry for the delay.

Kindly be advised that your requested withdrawal will be into your bank account in short period of time.

Thank you for understanding and have a great day.

Kind Regards,

Allyspin Team

Ευχαριστώ το καζίνο για την άμεση ανταπόκριση!

Ο λόγος που ανησυχώ είναι λόγω του ότι έχει χρειαστεί αρκετές φορές στο παρελθόν να περιμένω 15 μέρες +

Dear Michail96,

We understand you, and again sorry for the delay.

The withdrawal is paid from our side, and you will receive them as soon as possible.

Kind Regards,

Allyspin Team

τα λεφτά έχουν μπει , σας ευχαριστώ πολύ

Dear Michail96,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Nick Bacon

Casino.Guru