Betalright Casino - Player’s withdrawal has been delayed.

Hello

I'm not used to complaining. I play on a lot of websites and I've never had any problems. I wanted to try betalright. I dropped 500eu and went up to 1500eu. But withdrawals are limited to 500eu per day. No problem, I made a withdrawal of 500eu on March 26 and 500eu on March 27. I was informed that it would take three days. No worries. Now it's been nine days. And what scares me is that their answer doesn't satisfy me (sorry and patience). The problem is that I just saw in a lot of forums that this site did not pay. So I start to worry. Especially since he doesn't answer my emails anymore... I have 2 withdrawals of 500 and 1 withdrawal of 50 euros. They're still waiting.

Dear Sumaki,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

It's been 14 days now.

Support no longer responds to my emails. But when I send them an anonymous email, they respond directly.

The live chat always gives me the same answer: wait. I think 14 days for a withdrawal is a long time. But when I'm not logged in with my username and I ask them for information about the withdrawal, they tell me a maximum of 3 days, no delay.

Dear Sumaki,

Can you please advise if your account has been fully verified and if have used any bonus to accumulate your winnings?

Additionally, can you please forward the communication between you and the casino related to this matter to nikolas.b@casino.guru for further review?

Awaiting your response.

Regards,

Nick

Dear Sumaki,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.