Rolling Slots Casino - Player’s withdrawal request is delayed.

Hi,

I deposited money into this casino using my iCard account, but now they are refusing to pay out my winnings to that same account. I politely asked if I could withdraw it back to my iCard because I don't want the money going into my bank account, but they rejected my request. They said I can use Skrill, Jeton, or Revolut, but I don't have any of those. I believe they should be able to pay me back to the same method I used to deposit. I don’t understand why this is a problem. Please help me get my money.

Dear hakunamatata,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t necessarily mean that it will be offered for withdrawals too; it can also be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

Please allow me additional questions:

• Was your account verified successfully in the past?
• Have you accumulated your winnings with the help of the bonus?
• Could you please share your communication with the casino discussing the issue? My email is tomas@casino.guru
• In the meantime, please check our guide on Skrill https://casino.guru/skrill-casino-guide

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Hi,

I won with my money, i did not win using a bonus and i verified my account successfully. I will send you transcripts to your email