Vivadice Casino - Player is experiencing problems with wager registration.

Hello,

I have played for 48 hours with a bonus at this casino. I have a total of 1600 euros to wager (bonus).

I have played a lot and after 24 hours I was supposed to check how much I had left. Then I only had a wager of 435 euros, which was completely wrong and far too small. I then played more slots and many euros but the wager was still the same.

So my bets won't be registered And I'm sure my wager is done.

I contacted chat who agreed with this and was going to report it to technical support. But it's been 24 hours and I haven't heard anything. And chat has no answers either.

There is a time limit on the bonuses, and I feel cheated.

Hope you can help.

Hello Hansenboss,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vivadice Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• What kind of bonus did you claim?
• When was the last time you spoke to the casino and what was it about?

Please forward your full betting history to nikolas.b@casino.guru.

Looking forward to your answer.

Regards,

Nick