ViperSpin Casino - Player complains that they didn’t win anything.

Good morning Guru

I have attached a document sent from viperspin stating the amount of money I have put in and the amount taken out over the time I’ve played at viperspin .

For anyone reading this is $56,734 deposited and $18,650 withdrawn .

now that’s a loss of $38,084.

Now I am sceptical about the RTP , but again they say it is set by providers , but a lot of the reviews on here are in aggreance that something does not seem right .

I feel ripped off. The best they can give back is a €30 bonus ? Seriously .

Very shady casino.

Dear Mx211,

Thank you for submitting your complaint. We appreciate your concerns, but based on the information provided, we are unable to build a case at this time. Casino games operate on the principle of chance, where outcomes can vary between winning and losing. It's important to understand the concept of Payout Ratio (RTP), which you can learn more about in our article here.

If you have any additional evidence or information that could support your complaint, please forward it to us. However, it's crucial to note that a report of your deposits and withdrawals alone does not accurately reflect the casino's RTP. The timing of withdrawal requests, the course of each game session, and individual player strategies can all influence results. Proving a lower RTP requires a thorough analysis that goes beyond a simple report of financial transactions.

We understand your frustration, but without concrete evidence of unfair practices, we have limited options to pursue your case. We are here to help, so please don't hesitate to reach out if there is anything else we can assist you with regarding your complaint.

Thank you for your understanding.

Best regards,

Petronela

Cheers for the fast reply Petronela

I thought you might have the "power" to access that thourough report of analystic information …

Well played viperspin , well played .

Hi Jack, as mentioned we are a licensed casino and have no ability to alter outcomes on any slots / games. Guru has already answered that for you, you can also check our license confirmation at the bottom of any page and you're also very welcome to contact any of the gaming providers yourself to check that we are a licensed official casino with them. Licensed casinos can't control any outcomes, hence why we are licensed.

I will add the fact you received a 100 euro bonus on the 9th of this month. You haven't deposited since, then when one of our email staff said they can't add any further you just said you'll go to Guru. I understand you may be a bit upset, and we can have a manager look over your account to see what further can be offered in bonuses but this is gambling. Please treat gambling for fun, and entertainment not something to win or make money on.

Sorry if you do not feel like you have won against a casino, I'm not entirely sure what more we can say or do for you perhaps try another casino and I hope you have better luck 🙂 I will forward this to our head manager and they can see what other bonuses can be othered, but as email support said without a new deposit being made we can't add bonuses, on back of other bonuses.

Here is a suggestion , what about instead of trying to squeeze every last cent out of people "deposit and we will consider giving you another bonus" was $56000 tax free Australian dollars not enough to qualify ? And I’m apparently "VIP" …

VIP means nothing at viperspin people , don’t waste your money. Everything seems shady.

I apologize for not being able to provide more assistance in resolving this case. Please feel free to reach out to us if you encounter any problems with other casinos in the future. However, due to the reasons mentioned above, I must reject this complaint. Thank you for your understanding.