RoboCat Casino - Player's account closure request is delayed.

Casino does not comply to my 6 requests to close account - self exclude for gambling addiction. This casino has no regards for responsible gambling. First request was Mar 10th which they replied to asking for reasons I wished to cancel.

I am not looking for refunds just to have my account closed.

Dear Stumiester61,

Thank you very much for submitting this complaint. I’m sorry to hear about the difficulties you’re facing. To better understand your situation and provide the most effective assistance, I’d like to clarify a few details.

• Could you confirm whether you mentioned gambling addiction as the reason for your account closure for the first time in your email dated 12 March?
• What was your account balance at the time you disclosed your gambling addiction?
• When was the last time you received any communication from the casino?

Your cooperation will help us assess your case more thoroughly. I appreciate your time and look forward to your response so that we can work toward a resolution.

Best regards,

Veronika

Yes it was the 3rd request on Mar 12th that I mentioned gambling addiction ( I read on your site you need to state this. iGaming online casino sites in Ontario allow you to set gambling limits/losses and provide instant self exclusion link with no reason required) .

Account balance was $0

Mar 13th was last communication from casino asking again to confirm closure.