As the head of the complaint resolution center with almost 200 resolved complaints, Michal’s work is not only centered around complaints but providing guidance and leadership for his team. On top of that he is also in charge of the “issues & improvements” section of Casino Guru web. As team lead he is training the newbies and making sure that everyone gets the same neat and helpful experience when addressing Casino Guru with their complaints.
One of Michal’s many remarkable accomplishments in Casino Guru is that he stepped into his position as team lead after only 3 years of working as a data and complaint analyst. Beyond all that, Michal is a cat owner, an RPG gamer and a music addict. He spends his free time trying to improve his leadership skills by reading related books and listening to podcasts. And if there is time left after spoiling his cat then he can be found gaming and listening to music.
